Technical Support & System Status
Monitor service health, view active incidents, and report technical issues. Our engineering team responds to all reports within 24 hours.
Current Service Status
Web Platform
All systems operationalAPI Gateway
Elevated response timesNewsletter Delivery
Operating normallyAuthentication
Sign-in & SSO stableRecent Updates & Incidents
API Gateway Latency Investigation
We are monitoring elevated response times on our public API endpoints. Engineers are investigating cache invalidation cycles. Updates every 15 minutes.
Scheduled Database Maintenance
Completed routine index optimization and failover testing. Zero downtime experienced by readers.
CDN Cache Purge Completed
Resolved issue where cached article revisions were not refreshing. Full purge and validation finished successfully.
Report a Technical Issue
Quick Troubleshooting
Try hard-refreshing your browser (Ctrl+F5 or Cmd+Shift+R). If the issue persists, clear your browser cache or try accessing Aevum News in an incognito/private window.
Ensure you're using the correct email registered with your account. If you recently changed browsers, use the "Verify Email" link in the login footer. SSO users should clear session cookies.
Check your spam/junk folder and whitelist newsletters@aevumnews.com. If you still don't receive them after 24 hours, use the form above to report a delivery issue with your account email.
Ensure your internet connection is stable. Try lowering the stream quality in the player settings. If issues continue, check our CDN status or report a media playback error.