Our comprehensive incident response framework ensures rapid detection, containment, and resolution across all 400 subsidiaries worldwide.
All reported incidents are classified into one of four severity levels, each with defined response times and escalation procedures.
Complete system outage, active data breach, or threats affecting multiple divisions simultaneously. Requires immediate executive notification.
Major system degradation, confirmed data exposure, or single-division critical failure impacting operations significantly.
Partial system impairment, suspected security incident under investigation, or non-critical service disruption.
Minor anomalies, informational security events, completed phishing attempts with no data loss, or policy advisory.
Multiple secure channels ensure every stakeholder can report incidents quickly and confidentially.
Submit detailed incident reports through our encrypted email system. Attachments are automatically scanned and quarantined.
Our mobile application enables real-time incident reporting with photo/video evidence, GPS location tagging, and push notifications.
Access our web-based reporting form for structured incident documentation with real-time validation and confirmation tracking.
Speak directly with our Security Operations Center analysts for verbal reporting and immediate triage guidance.
For Aevum Zenth employees: access the internal security dashboard for rapid incident filing with automatic division routing.
Responsible disclosure program for external researchers. Report security vulnerabilities with guaranteed confidentiality and rewards.
A structured, six-phase approach aligned with NIST SP 800-61 and ISO/IEC 27035 standards.
Automated monitoring systems and manual reports trigger initial triage. Our SOC analysts classify the incident severity, validate the threat, and begin evidence collection using our proprietary Aevum Threat Intelligence Platform.
Immediate isolation of affected systems, network segmentation, and threat neutralization. Our automated containment systems can isolate compromised nodes within seconds while maintaining business continuity for unaffected services.
Complete removal of threats, patching of vulnerabilities, and credential resets. Our security team performs deep forensic analysis to identify the root cause and ensure no remnants of the threat persist across any connected systems.
Controlled restoration of systems from verified clean backups, system reconfiguration, and validation testing. Services are brought back online incrementally with enhanced monitoring to detect any recurrence.
Comprehensive post-mortem analysis documenting timeline, impact assessment, response effectiveness, and lessons learned. A formal incident report is generated and distributed to relevant stakeholders within 5 business days.
Implementation of corrective and preventive actions, policy updates, security control enhancements, and staff retraining. Findings feed directly into our continuous improvement cycle across all 400 subsidiaries.
Our incident response program adheres to international standards and regional regulatory requirements across all operating jurisdictions.
Full alignment with NIST CSF 2.0 and SP 800-61 Rev. 2 for incident handling. Annual third-party assessment and continuous compliance monitoring.
Data breach notification within 72 hours as required by GDPR Article 33. NIS2-compliant incident reporting for all EU operations and subsidiaries.
Certified implementation of ISO/IEC 27035 information security incident management across all global operations with annual recertification.
Compliance with SEC Regulation S-K Item 106 for public disclosure of material cyber incidents. FINRA Rule 4370 adherence for financial services divisions.
Breach notification within 60 days per HIPAA requirements. Business Associate Agreements with all healthcare vendors. HITRUST CSF certified operations.
Biannual SOC 2 Type II audits covering security, availability, processing integrity, confidentiality, and privacy trust service criteria.
Common questions about our incident response and reporting processes.