Global Incident Response Center
Unified protocol for reporting, triaging, and resolving security, operational, and compliance incidents across all Aevum Zenth divisions.
Active Incidents
14
↓ 12% from 30d avg
Mean Time to Detect (MTTD)
4.2m
↓ 18% improved
Mean Time to Resolve (MTTR)
2.1h
↓ 9% improved
IR Team Availability
98.7%
All shifts staffed
Secure Incident Reporting
IR Protocol Lifecycle
01
Detection
Automated SIEM alerts, user reports, or third-party advisories
02
Triage
Validation, severity classification, and incident commander assignment
03
Containment
Isolation of affected nodes, credential resets, and traffic filtering
04
Eradication
Malware removal, patch deployment, and configuration hardening
05
Recovery
System restoration, integrity verification, and controlled reintegration
06
Post-Incident
Root cause analysis, playbook updates, and cross-divisional briefing
Escalation Matrix & SLAs
| Severity | Response SLA | Resolution Target | Escalation Path | Communication Channel |
|---|---|---|---|---|
| Critical | 15 Minutes | 4 Hours | IR Commander → Chief Security Officer → Executive Crisis Team | Encrypted Bridge + SMS Paging |
| High | 30 Minutes | 8 Hours | IR Lead → Division CISO → Regional Ops Director | Secure Chat + Email Alert |
| Medium | 2 Hours | 24 Hours | Security Analyst → IT Operations Manager | Ticketing System + Status Page |
| Low | 8 Hours | 72 Hours | Support Tier 1 → Security Analyst (Next Business Day) | Standard Ticket Queue |
Operational Guidelines
Zero Trust Enforcement
All incident response actions must adhere to Zero Trust principles. Verify every user, device, and network segment before granting access or restoring services. MFA is mandatory for all IR command interfaces.
Communication Protocols
Use designated encrypted channels only. No incident details may be shared via unapproved messaging apps, email, or external networks. All external comms require Legal & Communications approval.
Data & Artifact Handling
Preserve forensic integrity. Do not modify, delete, or overwrite affected systems before snapshot capture. Use approved write-blockers and chain-of-custody logging for all evidence.
Cross-Divisional Sync
Incidents affecting shared infrastructure or supply chains must trigger automatic notifications to dependent divisions. Use the Unified Dependency Map to identify blast radius before containment.