Home \\/ SLA & Pricing

Transparent Pricing. Guaranteed Performance.

Enterprise-grade service levels tailored to your operational scale. No hidden fees. Predictable billing. Uncompromising reliability.

Monthly Billing
Annual Billing Save 20%
Core
For startups and small teams scaling into digital infrastructure.
$499/mo
Billed monthly
  • 99.9% Uptime SLA
  • Standard Support (8/5)
  • Core API & Analytics Access
  • Up to 10 Team Seats
  • Basic Compliance Reporting
Start Free Trial
Advanced
For growing enterprises requiring higher throughput & dedicated support.
$1,299/mo
Billed monthly
  • 99.95% Uptime SLA
  • Priority Support (24/7)
  • Full API Suite & Webhooks
  • Unlimited Team Seats
  • Advanced Analytics & Custom Reports
  • SOC 2 & ISO 27001 Compliance
Deploy Now
Enterprise
Custom infrastructure, dedicated resources, & negotiated SLAs.
Custom
Contact Sales
  • 99.99%+ Uptime SLA
  • Dedicated Account & Success Mgr
  • On-Prem / Hybrid Deployment
  • Custom Security & Data Residency
  • Volume Licensing & Procurement
  • Penetration Testing & Audit Support
Contact Sales
Service Level Agreements

Guaranteed Performance Metrics

Backed by financial service credits. Independently audited quarterly.

⏱️
System Availability
99.99%
Guaranteed uptime across all core infrastructure nodes. Measured monthly with transparent dashboards.
🛠️
Critical Support Response
< 5 min
24/7 expert engineering triage for P1 incidents. Automated escalation paths & real-time status feeds.
⚡
API Latency
< 50ms
Global edge routing ensures sub-50ms response times for 95th percentile requests.
🔒
Data Encryption
AES-256
End-to-end encryption in transit & at rest. Zero-knowledge architecture with customer-managed keys.
📊
Compliance & Audits
SOC 2 Type II
Fully certified across ISO 27001, GDPR, HIPAA, and PCI-DSS. Quarterly third-party security audits.
💳
Service Credits
Up to 100%
Automatic credits applied to your next invoice for SLA breaches. No forms. No approval wait times.

Built for Global Scale

Our Enterprise tier offers fully customizable SLAs, dedicated infrastructure provisioning, and white-glove onboarding. We adapt to your procurement, security, and compliance workflows.

Dedicated VPC Custom Uptime Targets Named Support Engineer Procurement Contracts SSO & SCIM Provisioning
Schedule Enterprise Demo
Frequently Asked Questions

Pricing & SLA Details

Credits are automatically calculated based on the duration and severity of the outage relative to your plan's guaranteed uptime. Credits are applied as a percentage of your monthly subscription fee, up to 100% for extended critical incidents. No manual claims required.

Yes. Switching to annual billing takes effect immediately with prorated credit for your remaining monthly period. Switching back to monthly requires waiting until the end of your current annual term to ensure fair contract fulfillment.

Aevum Zenth maintains SOC 2 Type II, ISO 27001, GDPR compliance, HIPAA BAA support, and PCI-DSS Level 1 certification. We undergo quarterly third-party penetration testing and publish transparent compliance reports.

Absolutely. Our Enterprise team works directly with legal, procurement, and security teams to accommodate MSAs, DPAs, custom payment terms, and dedicated infrastructure requirements. Contact us for tailored agreements.