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Quick answers to common garage questions.
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Once your order ships, you'll receive an email with a tracking link. You can also check real-time status in your My Account → Orders dashboard.
We offer a 30-day hassle-free return on unused tools in original packaging. Diagnostic devices and software subscriptions are non-refundable after activation.
Yes! All orders over $50 qualify for free standard shipping within the US. Expedited options are available at checkout.
We're sorry to hear that! Please contact us within 7 days with photos of the damage. We'll ship a replacement immediately at no cost.
Ensure Bluetooth is enabled and your phone is within 3 feet of the scanner. Restart the app and make sure your car is in "Run" mode, not "Accessory". If issues persist, submit a technical ticket.
Premium guides are available with a Pro Membership. Log in to your account and visit the Video Academy tab to browse all content.
Submit a ticket or reach out directly. We typically respond within 2 hours.
Our support team consists of ASE-certified mechanics and customer service experts who are passionate about DIY.
support@automotivediy.com
1-800-DIY-CARS
Available 8AM - 8PM EST