Privacy Policy
UpdatedWe updated our data collection and third-party sharing disclosures to align with new state-level privacy legislation and to clarify how we handle diagnostic tool data.
Key Changes
- Added explicit consent language for non-essential analytics and marketing cookies
- Clarified data retention periods for OBD2 diagnostic sync features (now 24 months by default)
- Expanded rights section for California (CCPA), Virginia (VCDPA), and Colorado (CPA) residents
- Removed automatic sharing of repair history with third-party repair shops without opt-in
Terms of Service
Major RevisionRestructured our terms to better reflect our hybrid e-commerce + educational platform model, including clearer liability boundaries for DIY repairs and tool usage.
Key Changes
- Introduced explicit disclaimer: DIY guides and tools are for educational/informational purposes only
- Added limitation of liability clause for vehicle modifications performed by users
- Updated intellectual property section for user-generated repair logs and community content
- Clarified subscription cancellation and refund windows for Video Academy tiers
Shipping & Returns
UpdatedRevised shipping thresholds and return windows to accommodate heavy tool kits and hazardous materials (brake fluid, lubricants, etc.).
Key Changes
- Extended standard return window from 30 to 45 days for unopened tool kits
- Added restricted shipping zones for DOT-approved hazardous automotive fluids
- Introduced free ground shipping on orders over $75 (was $99)
- Clarified restocking fees (15%) only apply to opened diagnostic scanners and batteries
Tool Safety & Liability
New SectionA dedicated safety policy addressing proper tool usage, PPE requirements, and warranty void conditions due to misuse or environmental damage.
Key Changes
- Added mandatory safety warnings for impact wrenches, jack stands, and chemical cleaners
- Defined warranty exclusions for corrosion, improper torque usage, and third-party modifications
- Integrated PPE recommendations directly into product checkout flow
- Added incident reporting form for tool-related injuries or malfunctions
Community Guidelines
UpdatedEnhanced moderation standards for our DIY forums, Discord, and comment sections to maintain a constructive, safety-first environment.
Key Changes
- Zero tolerance for advice that bypasses vehicle safety systems (airbags, ABS, emissions)
- Added verification badge requirement for users posting professional repair diagnoses
- Clarified rules around aftermarket part promotions and affiliate link disclosures
- Implemented structured strike system (3 strikes = temporary suspension)
Contact Our Legal & Compliance Team
ReferenceQuestions about these policies, data requests, or compliance inquiries? Reach out directly. We respond within 2 business days.
📍 Mailing Address: 742 Gearbox Lane, Suite 300, Motor City, MI 48201
📞 Phone: 1-800-DIY-CARS (Press 4 for Legal/Compliance)
🔐 Data Request Portal: Submit Request