● Published 📅 Effective: November 1, 2025

Changes to Our Privacy & Data Processing Policy

At CloudNexus, transparency is foundational to our relationship with you. This document outlines material updates to our Privacy and Data Processing Policy, effective November 1, 2025. These changes reflect regulatory compliance updates, new security capabilities, and customer feedback. We recommend reviewing the sections below to understand how your data continues to be protected. For a side-by-side comparison, download our full diff document.

Summary of Key Updates: We have expanded our data processing disclosures to cover AI-assisted infrastructure optimization, clarified cross-border data transfer mechanisms under the EU-US Data Privacy Framework, updated our retention schedules for audit logs, and introduced enhanced user rights procedures aligned with GDPR, CCPA, and emerging state privacy laws. No changes have been made to our core commitment of zero-knowledge architecture for customer payloads.

Detailed Changes

Section Modification Date Effective Impact
§ 3.2 — Data Collection Added disclosure for AI-driven load balancing & anomaly detection metadata processing. Nov 1, 2025 Infrastructure optimization; no customer data content is processed.
§ 5.1 — Cross-Border Transfers Updated transfer mechanisms to reflect EU-US DPF certification & standard contractual clauses. Nov 1, 2025 Ensures continuous compliance for EU/UK customers.
§ 7.4 — Retention Periods Extended audit log retention from 12 to 24 months for Enterprise-tier accounts. Dec 1, 2025 Enhanced compliance auditing; optional opt-out available.
§ 9.0 — User Rights Streamlined DSAR (Data Subject Access Request) workflow with 14-day SLA & automated export tool. Nov 1, 2025 Faster response times; self-service portal now available.
§ 12.1 — Third-Party Processors Added new CDN partner & updated incident response contact protocols. Nov 1, 2025 Improved latency & security monitoring.

What This Means for You

🔒 No Action Required for Standard Accounts

For most users, these updates require no configuration changes. Our infrastructure will automatically apply the new data handling procedures. Enterprise customers with custom compliance workloads will receive a dedicated onboarding brief from their success manager.

  • Security Enhanced: New encryption-in-transit defaults (TLS 1.3+) applied globally.
  • Self-Service Rights: Access your data exports directly via the CloudNexus Console > Privacy Hub.
  • Transparency: Quarterly data processing reports are now available to all plan tiers.
Continuation of Service: By continuing to use CloudNexus services after November 1, 2025, you acknowledge that you have reviewed and accept these changes. If you do not agree with the updated terms, you may terminate your account via the Console or by contacting our legal compliance team. A copy of the prior policy version is archived here.

Questions or Feedback?

Our Privacy & Compliance Team

We're available to answer questions about these changes, assist with DSARs, or discuss custom data processing agreements.

✉️ Email Us Open Support Ticket →
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