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Frequently Asked Questions
Quick answers to common infrastructure & support inquiries.
How do I reset my root/admin password for a VPS?
Navigate to your CloudNexus Console → Instances → Select your server → Click "Reset Password". This will immediately reboot the instance and apply the new credentials. You can also use the CLI command `cn instance reset-password --id [instance-id]`.
What's included in the DDoS protection?
All CloudNexus plans include always-on DDoS mitigation up to 2Tbps. Enterprise plans receive customized firewall rules, BGP blackhole routing, and dedicated abuse response teams.
Can I export my managed database backups?
Yes. Backups are stored in encrypted object storage. You can export full snapshots or point-in-time recovery files via the Console or API. Note: Exporting to external buckets may incur standard egress rates.
How do I upgrade or downgrade my plan?
Plan changes are prorated and applied instantly. Go to Billing → Subscriptions → Change Plan. Downgrades take effect at the end of your current billing cycle, while upgrades are immediate.
Do you offer dedicated account managers?
Enterprise clients receive a dedicated Technical Account Manager (TAM) and weekly architecture review sessions. Starter and Professional plans have access to priority support channels but share tier-2 engineers.