Introduction
At CloudNexus, we are committed to transparency, security, and giving you full control over your personal data. This page outlines your rights under applicable privacy laws, including the GDPR, CCPA, and other regional data protection regulations, and explains how you can manage your preferences when using our cloud infrastructure and hosting services.
Whether you are an individual user, a business administrator, or a data controller leveraging our platform, you retain specific rights regarding how your information is collected, processed, stored, and shared.
Your Data Subject Rights
Depending on your jurisdiction and relationship with CloudNexus, you may have the following rights:
- Right to Access: Request a copy of the personal data we hold about you, including details of how it is processed.
- Right to Rectification: Ask us to correct inaccurate or incomplete personal data associated with your account or billing profile.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data when it is no longer necessary for the purpose it was collected, or where consent is withdrawn.
- Right to Restrict Processing: Limit how we use your data while a dispute or legal claim is being resolved.
- Right to Object: Object to the processing of your personal data for direct marketing, profiling, or legitimate interest purposes.
- Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment regarding pricing or service quality.
Note: Certain operational and legal obligations (such as tax compliance, fraud prevention, or active service contracts) may require us to retain specific data for defined retention periods.
Marketing & Communications
We respect your inbox and provide clear opt-out mechanisms for all promotional communications.
- Opt-Out Anytime: Every marketing email contains an "Unsubscribe" link that immediately removes you from promotional lists.
- Transaction vs. Marketing: You may opt out of marketing messages, but transactional emails (security alerts, billing receipts, service outage notifications, SLA updates) remain active to ensure account security and service continuity.
- Communication Preferences: Log into your CloudNexus console and navigate to Settings → Notifications to customize email, SMS, and in-app alerts.
Data Portability
Where technically feasible and legally applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. This enables you to transfer your account information, configuration settings, or usage metadata to another service provider.
For enterprise customers, we support automated data export via our REST API and provide CSV/JSON export tools within the billing and administration panels.
How to Exercise Your Rights
To submit a data request or update your privacy preferences:
- Log into your CloudNexus account and visit the Privacy Center in your dashboard settings.
- Complete the Data Subject Request Form with your account email and specific request type.
- Alternatively, email our Data Protection team directly (see below).
We will acknowledge receipt within 48 hours and process your request within 30 calendar days, unless additional verification or complex processing is required, in which case we will notify you of any extension and the reasons for it.
Contact & Appeals
If you have questions about this policy, wish to exercise your rights, or need to file an appeal regarding a request decision, please contact our Data Protection Office:
CloudNexus Data Protection Officer
Email: privacy@cloudnexus.cloud
Mail: 1200 Cloud Avenue, Suite 400, San Francisco, CA 94107, USA
Response Guarantee: All inquiries are answered within 5 business days.
If you reside in the European Economic Area and believe your data protection rights have been infringed, you also have the right to lodge a complaint with your local supervisory authority.