Eligibility & Accounts

🔍 Service Eligibility

⚠️

Insurance Verification Required: Before scheduling your first session, please verify your benefits. Coverage varies by plan. Our billing team is available to assist if you're unsure.

📋 General Requirements

Must be 18 years or older for individual therapy (under 18 requires guardian consent).
Must reside within our service areas (see below).
Active health insurance plan or ability to pay out-of-pocket.
Willing to provide a valid photo ID during registration.
No active court orders restricting therapy (where applicable).

🗺️ Service Areas

We currently accept clients in the following states. Telehealth is available in all listed regions.

State	In-Person	Online	Status
New York	✓	✓	Fully Available
California	✓	✓	Fully Available
Texas	✓	✓	Fully Available
Florida	✗	✓	Online Only
Illinois	✗	✓	Online Only

🛡️ Accepted Insurance

We partner with major PPO and EPO networks. HMO plans may require a referral. Check if your plan is in our network:

Blue Cross Blue Shield Aetna Cigna UnitedHealthcare Humana Kaiser Permanente

👤 Account Management

🔐 Creating Your Account

To access the patient portal, schedule appointments, and view secure messages, you must create an account. The process is HIPAA-compliant and encrypted.

Click "Sign Up" in the navigation bar.
Provide your full name, date of birth, and email address.
Create a secure password (min. 8 chars, 1 uppercase, 1 number).
Verify your email via the confirmation link.
Complete your profile with insurance details and emergency contact.

🔒

Security Notice: Your account is protected with bank-level encryption. Never share your password. In Therapy will never ask for your password via email or phone.

Frequently Asked Questions

Click "Forgot Password" on the login page. Enter your registered email, and we'll send a secure reset link. The link expires in 30 minutes for security.

Yes. Navigate to Profile → Billing & Insurance. You can upload a new insurance card image and update plan details. Changes take effect immediately for future appointments.

Go to Settings → Account Management → Deactivate Account. Note that medical records are retained by law for a minimum of 7 years even after account closure. Contact support if you need specific records deleted.

No. We never sell your data. Information is only shared with your assigned therapist, billing processors (HIPAA-compliant), or with your explicit written consent for care coordination.

💳 Billing & Payments

You can view invoices, pay outstanding balances, and update payment methods in the "Billing" tab of your patient portal. We accept credit cards, HSA/FSA cards, and checks mailed to our secure address.

Out-of-Network Benefits:

If your insurance is not in our network, we provide a detailed superbill after each session to submit for reimbursement. Typical reimbursement ranges from 50% to 80% depending on your plan.