Code of Conduct

1. Purpose & Scope

This Code of Conduct establishes the ethical, professional, and behavioral standards that govern all interactions within In Therapy. It applies to all clients, licensed therapists, administrative staff, contractors, and visitors. By engaging with our services, all parties agree to uphold these guidelines to ensure a safe, respectful, and therapeutic environment.

2. Core Principles

Our practice is built on foundational values that guide every interaction and decision:

• Respect & Dignity: Every individual is treated with unwavering respect, regardless of background, identity, or circumstance.
• Confidentiality: Privacy is paramount. All personal and clinical information is protected in accordance with HIPAA and applicable state laws.
• Professional Boundaries: Clear, appropriate boundaries are maintained to ensure safe, effective therapeutic relationships.
• Non-Discrimination: We provide equitable care without bias or prejudice.
• Accountability: All parties are responsible for adhering to these standards and reporting violations promptly.

3. Client Responsibilities & Expectations

Active participation and mutual respect are essential to the therapeutic process. Clients are expected to:

• Arrive on time for scheduled sessions or notify staff at least 24 hours in advance for cancellations.
• Communicate openly and honestly about goals, concerns, and progress.
• Refrain from verbal or physical aggression, harassment, or threats toward staff or other clients.
• Respect clinical boundaries (e.g., no dual relationships, gifts of significant value, or inappropriate communication outside sessions).
• Complete necessary intake documentation and financial agreements in a timely manner.
• Use shared facilities, virtual platforms, and communication channels responsibly.

4. Therapist & Staff Standards

Our clinical and administrative teams are bound by the highest professional ethics:

• Maintain current licensure, certifications, and malpractice insurance.
• Practice within their scope of competence and seek supervision when appropriate.
• Uphold strict confidentiality; discuss client information only with authorized personnel or as legally required.
• Avoid dual relationships, conflicts of interest, and exploitation of therapeutic power dynamics.
• Engage in continuous professional development and evidence-based practices.
• Treat colleagues, clients, and community members with professionalism and empathy.

5. Confidentiality & Legal Exceptions

All records, conversations, and digital communications are protected. However, In Therapy is legally mandated to breach confidentiality in the following circumstances:

• Imminent risk of harm to self or others
• Suspected abuse, neglect, or exploitation of a child, elder, or dependent adult
• Court orders or lawful subpoenas
• Required reporting under state/federal law

6. Anti-Discrimination & Harassment Policy

In Therapy maintains a zero-tolerance policy toward discrimination, harassment, or hostile conduct based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected class. This extends to all clinical, administrative, and virtual interactions.

7. Reporting Violations & Resolution Process

If you witness or experience conduct that violates this policy, please report it immediately. All reports are taken seriously and investigated confidentially.

1. Report: Contact our Clinical Director or Compliance Officer using the details below.
2. Review: A preliminary assessment will be conducted within 3 business days.
3. Investigation: If warranted, a formal, impartial review will be initiated.
4. Action: Appropriate measures will be taken, ranging from mediation and warnings to session termination or legal referral.
5. Non-Retaliation: We strictly prohibit retaliation against anyone who reports concerns in good faith.

8. Enforcement & Consequences

Violations of this Code may result in:

• Verbal or written warning
• Mandatory training or counseling
• Suspension or termination of services/employment
• Referral to licensing boards or law enforcement when applicable

Repeated or severe misconduct will be addressed promptly to protect the safety and integrity of our practice.

9. Acknowledgment & Contact

By accessing, booking, or receiving services from In Therapy, all parties acknowledge they have read, understood, and agree to abide by this Code of Conduct. This document may be updated periodically; the latest version will always be available on our website.