Client Obligations

The Client agrees to provide complete, accurate, and up-to-date information regarding their business operations, industry sector, jurisdictional requirements, and existing internal policies. LexiGuard relies on this data to draft defensible and compliant policies.

• Full disclosure of current regulatory exposures and past compliance violations.
• Timely updates on changes in business structure or operational scope.
• Provision of necessary internal documents (e.g., bylaws, employee handbooks) upon request.

Efficient project delivery requires prompt communication. The Client must designate authorized personnel to respond to LexiGuard's inquiries and review requests within agreed timeframes.

• Respond to information requests within 48 business hours.
• Review and approve draft policies within the timelines specified in the Statement of Work.
• Attend scheduled discovery, strategy, and training sessions unless rescheduled 24 hours in advance.

LexiGuard provides the policy framework and advisory; the Client retains full responsibility for internal implementation, dissemination, and enforcement.

• Disseminate approved policies to all relevant employees, contractors, and stakeholders.
• Conduct internal training or utilize LexiGuard's training add-on services.
• Enforce policy compliance through appropriate internal disciplinary or corrective actions.
• Maintain records of policy acknowledgments and training completions.

The Client agrees to adhere to the payment terms outlined in the Master Services Agreement and applicable Statements of Work.

• Invoices are payable within 30 days of receipt.
• Late payments may incur interest at 1.5% per month or the maximum legal rate, whichever is lower.
• Services may be suspended for accounts exceeding 45 days past due without prior notice.
• Reimbursable expenses (e.g., travel, regulatory filing fees) must be approved in writing and paid upon submission of receipts.

To ensure streamlined communication and accountability, the Client must appoint a primary liaison with decision-making authority.

• The primary contact serves as the single source of truth for approvals and directives.
• Changes to the point of contact must be communicated to LexiGuard in writing within 5 business days.
• The contact must have access to necessary internal information to facilitate timely responses.

Both parties acknowledge the sensitive nature of legal policy work. The Client must maintain the confidentiality of LexiGuard's proprietary methodologies and protect shared data.

• Restrict access to LexiGuard's proprietary policy templates and frameworks to authorized personnel.
• Implement reasonable security measures to protect data shared with LexiGuard via secure portals.
• Report any suspected data breaches or unauthorized disclosures immediately.
• Return or destroy all LexiGuard confidential materials upon termination of services.