At MetalCore Manufacturing, we are committed to transparency regarding the information we collect. We collect information to provide you with our manufacturing services, improve our website and products, communicate with you, and comply with legal obligations. Below is a comprehensive breakdown of the information we collect and why.
Personal Information
We collect personal information that you voluntarily provide when interacting with our services, contacting our team, or engaging with our platform.
Identity Information Information that identifies you personally
- First and last name
- Date of birth (for age verification where required)
- Gender (only if provided voluntarily)
- Government-issued identification (when required for compliance)
Contact Information How we can reach you
- Email address
- Telephone number (business and mobile)
- Mailing address (physical and/or postal)
- Preferred communication method
Account Credentials For secure access to our services
- Username and encrypted password
- Security questions and answers
- Multi-factor authentication details
- Session tokens and login history
Important: We never sell your personal information to third parties. Your data is used solely to provide our manufacturing services, communicate with you, and improve our platform.
Business Information
As a B2B manufacturing company, we collect business-related information necessary to fulfill orders, process quotes, and maintain professional relationships.
Company Details Your business identity and structure
- Company or organization name
- Business registration number
- Tax identification number (for invoicing)
- Business address and headquarters location
- Industry classification and sector
Project & Order Information Details specific to your manufacturing needs
- Project specifications and requirements
- Technical drawings, CAD files, and blueprints
- Material specifications and standards (e.g., ASTM, ISO)
- Quantity requirements and delivery timelines
- Quotation history and purchase orders
- Payment terms and billing information
Communication Records Professional correspondence
- Email correspondence and messages
- Phone call recordings (with consent where required)
- Meeting notes and conference calls
- Chat and support ticket communications
Technical Data
When you visit our website or use our digital services, certain technical information is automatically collected to ensure functionality and security.
Device Information
- Hardware model and specifications
- Operating system version
- Browser type and version
- Device identifiers (for app access)
Network Information
- IP address (anonymized where possible)
- Internet service provider
- Approximate geographic location
- Connection type and speed
Security & Authentication Data
- Login timestamps and frequency
- Failed login attempt records
- IP addresses associated with account access
- Two-factor authentication status
- Data encryption keys and security tokens
Usage Data
We collect information about how you interact with our website and services to improve user experience and optimize our offerings.
Website Activity
- Pages visited and time spent on each page
- Click patterns and navigation paths
- Search queries performed on the site
- Forms viewed and/or submitted
- Download activity (documents, specs, brochures)
- Error messages and system performance data
Marketing Communications Engagement
- Email open rates and click-through data
- Content preference indicators
- Unsubscribe or opt-out requests
- Survey and feedback responses
💡 Note: Usage data is typically aggregated and anonymized before analysis. We use tools like Google Analytics to understand trends and improve our website, but we do not use this data to track individual users without consent.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver relevant content.
Types of Cookies We Use
- Essential Cookies: Required for website functionality (session management, security)
- Functional Cookies: Remember your preferences (language, region, display settings)
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
Third-Party Tracking
- Google Analytics for traffic analysis
- CRM platforms (e.g., Salesforce) for lead management
- CDN services for content delivery optimization
- Security providers for fraud detection
Your Choice: You can control cookie preferences through our Cookie Settings banner or your browser settings. Disabling certain cookies may affect website functionality.
Information from Third Parties
In certain circumstances, we may receive information about you from third-party sources to enhance our services and verify information.
Business Partners & Referrals
- Referral information from business partners
- Trade show and event registrations
- Industry directory listings and profiles
- Supplier and vendor verification data
Verification & Compliance Sources
- Credit check services (for payment processing)
- Regulatory databases (for industry certifications)
- Anti-fraud and identity verification services
- Government and industry compliance records
Automated Collection Technologies
Beyond cookies, we employ various automated technologies to collect and process information about your interactions with our digital properties.
Server Logs & System Data
- Server access logs (IP address, request timestamps, request methods)
- Application logs for troubleshooting and debugging
- Network traffic analysis data
- System performance and load metrics
Mobile & API Interactions
- API call logs and usage patterns
- Mobile application crash reports
- Device telemetry data (when using our mobile app)
- Push notification delivery status
Security Monitoring
- Intrusion detection and prevention system logs
- Behavioral analysis for fraud prevention
- DDoS attack patterns and mitigation data
- Malware scanning results for uploaded files
Information Regarding Minors
MetalCore Manufacturing's services are primarily designed for business-to-business interactions and professional use.
Age Restrictions & Compliance
- Our services are intended for users aged 18 and above
- We do not knowingly collect personal information from children under 13 (COPPA compliance)
- We do not knowingly collect personal information from children under 16 (GDPR compliance for EU residents)
- If we discover that a minor has provided personal information, we will take steps to delete such information promptly
Parental Concerns: If you are a parent or guardian and believe your child has provided us with personal information, please contact our Data Protection Officer at dpo@metalcore-mfg.com.