Returns & Warranties

Policy Overview

At StapleCraft Pro, we engineer every staple to meet exacting industrial and commercial standards. Our returns and warranty programs are structured to minimize downtime, ensure quality assurance, and support your supply chain efficiency.

All policies apply to wholesale, B2B, and direct commercial orders placed through authorized StapleCraft Pro channels. Retail and third-party marketplace purchases are subject to the seller's terms.

Return Policy

Eligibility & Timeframe

• Standard Returns: Accepted within 30 days of delivery for unused, unopened products in original packaging.
• Defective/Damaged Goods: Must be reported within 14 days of delivery. Full replacement or refund is provided at no cost.
• Custom/Bespoke Orders: Non-returnable unless a verifiable manufacturing defect is present, as these are produced to exact client specifications.

Restocking & Shipping

• A 15% restocking fee applies to non-defective returns to account for packaging and quality inspection.
• StapleCraft Pro covers return shipping for confirmed manufacturing defects or shipping damage.
• Customers are responsible for return shipping costs on change-of-order returns.

Return Process

1. Contact our Claims Team to request a Return Merchandise Authorization (RMA) number.
2. Clearly label all return packages with the assigned RMA number.
3. Ship items to our authorized returns facility. Original packaging is required.
4. Refunds or replacements are processed within 5 business days of receiving and inspecting the returned goods.

Warranty Coverage

StapleCraft Pro warrants all standard and heavy-duty staples against defects in material and workmanship for 24 months from the date of manufacture.

What Is Covered

• Premature failure or breakage during normal commercial use
• Coating defects (zinc, nickel, or bio-coatings peeling/flaking before rated lifespan)
• Dimensional inaccuracies exceeding ±0.02mm tolerance specifications
• Corrosion or rust formation under standard storage conditions (15-30°C, 40-60% RH)

Exclusions & Limitations

Our warranty does not cover issues resulting from:

• Misuse, improper stapler calibration, or exceeding rated sheet capacity
• Storage in high-humidity, corrosive, or extreme temperature environments
• Modification, cutting, or third-party chemical treatments
• Normal wear and tear, or cosmetic imperfections that do not affect function
• Products purchased from unauthorized resellers or gray-market channels

Filing a Claim

To ensure rapid resolution, please submit the following when initiating a warranty or quality claim:

1. Original purchase order number or invoice reference
2. Product SKU, batch/lot number (found on packaging or spec sheet)
3. Clear photographs of the defect and packaging
4. Sample of the affected staples (10-20 units) if possible
5. Brief description of usage conditions and failure mode

Our Quality Assurance team reviews all submissions within 48 business hours. You will receive a formal claim determination and next steps via email.