Financial Terms & Conditions
01. Introduction & Acceptance
Welcome to StarWave Entertainment. These Financial Terms & Conditions ("Financial Terms") govern all monetary transactions, billing practices, payment obligations, and refund procedures associated with our services, products, and entertainment offerings.
By engaging with StarWave Entertainment—whether as a client, partner, subscriber, or licensee—you acknowledge that you have read, understood, and agreed to be bound by these Financial Terms, in conjunction with our Master Service Agreement and Privacy Policy.
02. Pricing & Billing Cycles
StarWave Entertainment operates on transparent, fixed, and usage-based pricing models depending on the service tier selected. All prices are quoted in United States Dollars (USD) unless otherwise specified in a signed contract.
Billing Frequency
- Subscription Services: Billed monthly or annually in advance.
- Project-Based Work: Billed according to the milestone schedule outlined in the Statement of Work (SOW).
- Pay-Per-Use/Events: Invoiced within 72 hours of service completion or event conclusion.
Price Adjustments
StarWave reserves the right to adjust pricing for new engagements with 60 days' written notice. Existing contracts will honor agreed-upon rates for the duration of the contractual term unless mutual renegotiation occurs.
03. Payment Methods & Processing
We accept the following payment methods for all services and licensing agreements:
| Payment Method | Processing Time | Fees |
|---|---|---|
| Credit/Debit Cards (Visa, Mastercard, Amex) | Instant to 3 business days | 2.9% + $0.30 (standard processing) |
| Wire Transfer / ACH | 1–5 business days | None for ACH; Wire fees apply per bank |
| Checks | 5–10 business days | 3% administrative fee (minimum $25) |
| Cryptocurrency (BTC, ETH, USDC) | Network confirmation time | 1% network volatility buffer |
All payments must include the invoice number as a reference. Payments without proper referencing may experience delayed processing and will not be applied to your account until manually reconciled.
04. Invoicing & Late Payments
Invoices are generated automatically and sent to the billing contact designated in your account portal. Electronic delivery is considered effective upon transmission.
Payment Terms
- Net 15: Standard for new clients and subscription services.
- Net 30: Extended terms available for established enterprise partners.
- 50/50 Deposit: Required for custom productions, live events, and licensing deals exceeding $10,000.
Late Payment Policy
Payments not received within 10 days past the due date will incur a late fee of 1.5% per month (or the maximum rate allowed by applicable law, whichever is lower). Accounts exceeding 60 days past due may be suspended, and services will be paused until the balance is cleared.
05. Refund & Cancellation Policy
StarWave Entertainment maintains a structured refund framework to ensure fairness while accounting for non-recoverable production and operational costs.
Eligibility
- Digital Subscriptions: Refundable within 14 days of purchase if less than 10% of content has been accessed.
- Custom Services: Pro-rated refunds based on completed milestones. Pre-production deposits are non-refundable.
- Live Events & Tickets: Non-refundable unless the event is canceled or significantly altered by StarWave.
- Licensing & Royalties: Refunds only for verifiable service failures or duplicate charges.
Cancellation Procedures
To initiate a cancellation or refund request, submit a formal notice through the client portal or email our billing department. Processing typically takes 7–10 business days upon approval. Refunds are issued to the original payment method.
06. Taxes, Fees & Additional Charges
All quoted prices are exclusive of applicable taxes. Customers are responsible for remitting all federal, state, local, and international taxes, including but not limited to:
- Sales & Use Tax
- Value Added Tax (VAT) / Goods & Services Tax (GST)
- Entertainment/Amusement Taxes
- Cross-border digital service levies
StarWave will collect and remit taxes in jurisdictions where we are registered to do so. For international clients, tax exemption certificates or VAT IDs must be provided during onboarding to avoid surcharges.
Additional charges may apply for expedited processing, international wire transfers, third-party platform fees, or out-of-scope deliverables approved in writing.
07. Dispute Resolution & Billing Inquiries
We are committed to resolving billing discrepancies promptly and professionally. If you dispute a charge:
- Review your invoice and service agreement carefully.
- Submit a written dispute through the client portal or billing email within 30 days of invoice date.
- Provide supporting documentation (contracts, emails, receipts).
- Our finance team will conduct an internal audit and respond within 5 business days.
If an informal resolution cannot be reached, both parties agree to engage in mediated arbitration before pursuing litigation. Disputes shall be governed by the laws of the State of California, USA, and subject to the jurisdiction of its courts.
08. Updates to Financial Terms
StarWave Entertainment may revise these Financial Terms periodically to reflect changes in pricing structures, payment processors, tax regulations, or business operations. All updates will be:
- Posted on this page with a revised "Last Updated" date.
- Communicated via email to active billing contacts 30 days prior to implementation.
- Reflected in your client portal dashboard.
Continued payment authorization or engagement with our services following the effective date of any amendment constitutes binding acceptance of the revised terms.
09. Contact & Financial Support
For billing questions, invoice requests, payment issues, or contract-related financial inquiries, please reach out to our dedicated Finance & Operations team:
Attn: Accounts Receivable
8500 Sunset Blvd, Suite 300
Hollywood, CA 90069
For urgent payment failures or fraud concerns, please mark your subject line with "[URGENT]" or call our 24/7 fraud hotline at +1 (555) 824-9099.