Your Privacy Rights & Choices

Last Updated: October 24, 2024

At StarWave Entertainment, we respect your privacy and are committed to transparency regarding how we collect, use, and safeguard your personal information. This page outlines the rights available to you under applicable data protection laws and explains how you can manage your preferences.

Overview

Depending on your location, you may have specific rights regarding your personal data. We encourage you to review the sections below to understand your rights and how to exercise them. Our full Privacy Policy provides additional details on our data practices.

Your Legal Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, you may have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data when it's no longer necessary for the purpose it was collected.
  • Right to Restriction: Limit how we process your personal data.
  • Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right Not to be Subject to Automated Decision-Making: Including profiling with legal or significant effects.

🌍 International Protections

Similar rights may apply if you reside in Switzerland, Japan, Argentina, Canada (PIPEDA), or other regions with comprehensive privacy legislation. Contact us to confirm your specific entitlements.

California Residents: CCPA/CPRA Rights

If you are a California consumer, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:

  • Right to Know: Request disclosure of categories and specific pieces of personal information collected, used, shared, or sold.
  • Right to Delete: Request deletion of personal information collected from you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Share: Direct us not to sell or share your personal information for cross-context behavioral advertising.
  • Right to Limit Use of Sensitive Data: Opt out of processing sensitive personal information for purposes beyond internal use.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

You may also designate an authorized agent to make requests on your behalf. We will require the agent to provide signed, written permission and may verify your identity before responding.

Choices & Controls

Beyond statutory rights, we provide practical tools to help you manage how we interact with you:

🔔 Marketing Communications

You may opt out of receiving promotional emails, SMS, or push notifications at any time by:

  • Clicking the "Unsubscribe" link at the bottom of any marketing email.
  • Adjusting notification preferences in your StarWave account dashboard.
  • Replying "STOP" to SMS messages.

Please note: Opting out of marketing communications does not affect transactional or service-related messages (e.g., billing, security alerts).

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to operate our services, remember preferences, and analyze usage. You can manage these through:

  • The Cookie Preferences Center (available via the link in our site footer).
  • Your browser settings (blocking, deleting, or setting preferences).
  • Device-level ad tracking controls (iOS App Tracking Transparency, Android Advertising ID).

🎯 Personalized Advertising

To opt out of interest-based advertising from our partners, visit:

How to Exercise Your Rights

To submit a request regarding your data:

  1. Identify your request: Specify whether you are requesting access, correction, deletion, opt-out, or another action.
  2. Verify your identity: For security, we may ask for information to confirm you are the account holder or authorized agent.
  3. Submit via:

We will respond to verified requests within 30 days (or up to 45 days for California residents if an extension is necessary). Certain rights may be subject to legal exceptions (e.g., data required for record-keeping, security, or legal compliance).

⚠️ Important Note

Exercising certain rights (e.g., account deletion) may result in the loss of access to subscribed services, purchased content, or cloud-saved preferences. Please review your subscription status before requesting deletion.

Submit a Request → Contact Support

Contact Us

If you have questions about this page, our privacy practices, or need assistance exercising your rights, please reach out:

For complaints regarding our handling of your data, you also have the right to lodge a complaint with a supervisory authority in your jurisdiction.