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General Inquiries

Headquarters 123 Travel Boulevard, Suite 400
New York, NY 10012, USA
Business Hours Mon - Sat: 9:00 AM - 8:00 PM (EST)
Sunday: 10:00 AM - 6:00 PM (EST)

24/7 Travel Emergency Line

Experiencing a travel disruption abroad? Our crisis response team is available around the clock.

Call Global Support

Regional Offices

Europe & Middle East london@voyagelux.com

Visit Our Headquarters

123 Travel Boulevard, New York, NY 10012

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Frequently Asked Questions

Quick answers to common travel inquiries

How long does it take to receive a booking confirmation?

Most inquiries are reviewed and confirmed within 2-4 business hours during operating hours. Complex multi-destination itineraries may take up to 24 hours for detailed customization.

What is your cancellation and modification policy?

We offer flexible modification windows up to 14 days before departure. Cancellation terms vary by package and supplier, but we prioritize transparent, hassle-free adjustments with minimal fees where possible.

Do you assist with visa and travel documentation?

Yes! Our concierge team provides comprehensive visa guidance, document checklists, and expedited appointment scheduling for over 150 destinations worldwide.

Can I request a specific travel agent or specialist?

Absolutely. Mention your preferred specialist in the message field, or we will assign you to a dedicated luxury travel consultant based on your destination and preferences.