How can we help you?

Search our knowledge base or browse topics below to find quick answers.

🔍

Try: \"API authentication\", \"billing cycle\", or \"carbon reporting\"

Browse Support Topics

🔗

API & Integrations

Authenticate requests, use our REST endpoints, and connect third-party sustainability tools.

View API Docs →
👤

Account Management

Manage users, update security settings, configure SSO, and adjust team permissions.

Manage Account →
💳

Billing & Subscriptions

Update payment methods, download invoices, upgrade plans, and understand pricing tiers.

View Billing →
📊

Reporting & Dashboards

Generate ESG reports, customize sustainability metrics, and export compliance data.

Explore Reports →
🔒

Security & Compliance

Learn about data encryption, SOC 2 compliance, GDPR handling, and audit logs.

Security Guide →
📱

Mobile & Onboarding

Download the Env app, complete initial setup, and calibrate your environmental sensors.

Get Started →
All Systems Operational
View System Status →

Frequently Asked Questions

Env uses industry-standard GHG Protocol methodologies combined with real-time utility data, IoT sensor inputs, and AI-driven emission factors. Our engine continuously updates calculations based on regional grid mixes and verified supply chain inputs.
Yes. You can export reports in PDF, CSV, and XBRL formats. We support alignment with GRI, SASB, TCFD, and EU Taxonomy frameworks. Automated compliance packs can be scheduled for quarterly delivery.
Env scales seamlessly. You can upgrade your tier anytime from the billing settings. We'll prorate your subscription and immediately unlock advanced features like supply chain analytics, custom AI models, and dedicated account management.
Absolutely. Env is SOC 2 Type II certified and GDPR compliant. All data is encrypted at rest and in transit using AES-256. We never share or sell your environmental data. Access is strictly role-based with full audit logging.
For Priority and Enterprise plans, we guarantee initial responses within 1 hour during business hours. Standard plans receive responses within 4 hours. Critical system issues are handled 24/7 by our dedicated engineering team.

Still need help? Send us a message.

Our sustainability specialists typically respond within 4 hours.

✅ Thank you! Your ticket has been submitted. We'll reach out shortly.