🛠️ 24/7 Technical Support

Mission-Critical Support & Maintenance

Keep your aerospace assets operational, compliant, and optimized. From predictive diagnostics to global field service, AeroVance ensures zero unplanned downtime.

Support Capabilities

Comprehensive Maintenance Solutions

End-to-end lifecycle support tailored for aerospace platforms, avionics, and ground infrastructure.

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Aviation MRO

FAA/EASA-certified maintenance, repair, and overhaul for commercial, business, and military airframes.

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Satellite Ground Support

24/7 telemetry monitoring, anomaly resolution, and payload firmware management for LEO/MEO/GEO assets.

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Propulsion Overhaul

Certified hot-section inspections, turbine blade refurbishment, and performance restoration programs.

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Avionics & Software

Flight control upgrades, cockpit modernization, and secure OTA updates for embedded aerospace systems.

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Global Field Service

Rapid-deployment engineering teams for on-site troubleshooting, emergency repairs, and launch support.

Self-Service Portal

Support Tools & Resources

Access documentation, track tickets, and manage updates through our secure partner portal.

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Knowledge Base

Search thousands of technical manuals, service bulletins, compliance guides, and troubleshooting articles.

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Ticket System

Submit, track, and manage support requests with real-time status updates and automated routing.

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Firmware & Updates

Download validated software patches, configuration files, and security certificates for your platforms.

Service Levels

Support Coverage Tiers

Choose the maintenance plan that aligns with your operational tempo and mission requirements.

Standard

For commercial & scheduled operations
  • 8x5 Business Hours Support
  • 48-Hour Response Time
  • Remote Diagnostics
  • Quarterly Health Reports
  • On-Site Field Engineers
  • Priority Spare Parts Pool

Mission-Critical

For spaceflight & tactical assets
  • 24/7 Dedicated Engineering Team
  • 1-Hour Emergency Response
  • White-Glove On-Site Support
  • Custom SLA & Penalties
  • Global Field Deployment
  • Guaranteed Hot Spare Inventory
Direct Assistance

Submit a Support Request

Provide details about your issue. Our engineering team will triage and respond within your SLA window.

Common Questions

Support FAQ

How do I verify my asset is under active warranty? +
Log in to the Partner Portal and navigate to 'My Assets'. Enter your serial number or platform ID to view warranty status, coverage expiration, and registered maintenance contracts.
What information should I include in a critical support ticket? +
For critical or safety-related issues, include: platform ID, firmware version, exact error codes, timestamp of occurrence, recent operational logs, and a brief description of current flight/ground status. Attach telemetry exports if available.
Do you provide on-site engineering support outside the US? +
Yes. AeroVance maintains field service teams across North America, Europe, the Middle East, and Asia-Pacific. Premium and Mission-Critical tier contracts include guaranteed regional deployment within 12-48 hours.
How are software/firmware updates validated before deployment? +
All updates undergo rigorous simulation, hardware-in-the-loop (HIL) testing, and AS9100 quality gates. Releases are accompanied by detailed service bulletins, rollback procedures, and compatibility matrices.