Home / Contact / Operations Team

Operations Contact Portal

Submit operational inquiries, request service adjustments, or escalate infrastructure matters to our global operations desk. All submissions are routed to the appropriate regional dispatch center.

Primary Operations Channels

Operations Email ops@aeumzenth.com
Global Dispatch Line +1 (888) 532-8900
Operations HQ Zenth Tower, Floor 14, Operations Wing
Neo Geneva, Sector 7, 1201

Support Hours & SLA Tiers

Regional support operates on local time. Core infrastructure monitoring is 24/7/365.

Critical / P1 Response: 30m | Resolution: 4h
High / P2 Response: 2h | Resolution: 8h
Standard / P3 Response: 4h | Resolution: 24h
Routine / P4 Response: 8h | Resolution: 48h

Security & Data Handling

All operational correspondence is encrypted in transit and at rest. Ticket data is processed under SOC2 Type II and ISO 27001 certified workflows. Do not include classified contract details or PII unless using our secure portal.

System-Wide Outage? Bypass this form. Contact Critical Infrastructure Response: +1 (800) 999-1001

Submission Received

Your operations ticket has been logged and routed to the appropriate dispatch center. You will receive a tracking confirmation at your provided email within 15 minutes.