Industrial Robotics Support

Power down the controller, disconnect the main 48V bus, locate the recessed reset port on the base plate, and hold the reset switch for 8 seconds while reconnecting power. The system will enter maintenance mode. Always verify joint zero positions before resuming operations.

Standard preventive maintenance is recommended every 8,000 operational hours or 6 months, whichever comes first. This includes grease replenishment, cable harness inspection, and torque verification on wrist joints.

Enterprise clients can schedule a direct engineering consultation through the Partner Portal. For non-partner inquiries, submit a technical request via the "Submit Ticket" button above with your facility specs and integration requirements.

Yes, all AZ-OS updates follow semantic versioning and maintain backward compatibility with previous controller generations. A full system backup is automatically created before flashing. We recommend testing updates in a sandbox environment first.