Support Center
Access documentation, track tickets, and connect with our enterprise support engineers.
API Authentication Troubleshooting
Enterprise Billing & Invoicing
Account Provisioning & SSO Setup
System Status & Maintenance Windows
Browse by Category
Account & Security
SSO configuration, MFA recovery, role-based access control, and compliance documentation.
Technical Support
System outages, performance issues, integration errors, and infrastructure troubleshooting.
API & Documentation
Endpoint references, SDKs, webhooks, rate limits, and developer sandbox access.
Billing & Invoicing
Subscription management, payment failures, tax documentation, and cost optimization.
Partnership & Enterprise
Channel partner portals, MSA/NDA workflows, custom SLAs, and dedicated account managers.
Product Guides
Step-by-step tutorials, best practices, architecture diagrams, and migration runbooks.
Frequently Asked Questions
What are the support response times for different ticket priorities?
Critical (P1): 15 minutes. High (P2): 1 hour. Medium (P3): 4 hours. Low (P4): 24 hours. Response times are measured from ticket submission to initial engineer acknowledgment. Uptime SLAs are guaranteed at 99.99% for Enterprise tier clients.
How do I configure SSO for our organization?
Navigate to Admin Console > Authentication > SSO. Select your identity provider (Okta, Azure AD, Auth0, or custom SAML 2.0). Download the metadata XML, configure the ACS URL and entity ID, then enable user provisioning via SCIM. Full runbook available in the Product Guides section.
Where can I view API rate limits and usage metrics?
Access the Developer Portal dashboard. The "Usage & Limits" panel displays real-time request volume, latency percentiles, and quota consumption. Custom rate limit tiers can be provisioned through your account manager or by submitting a Tier Upgrade request.
What is the process for reporting a security vulnerability?
Please submit findings exclusively through our Responsible Disclosure portal at security.aevumzenth.com. Do not use standard support channels for security reports. Our IR team responds within 4 hours and operates a bug bounty program with rewards up to $50,000 for critical findings.
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Support Service Level Agreements
Critical
15m
Initial Response
High
1h
Initial Response
Medium
4h
Initial Response
Low
24h
Initial Response