How can we help you?
Search our knowledge base, browse division-specific guides, or submit a support ticket.
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Getting Started
Billing & Accounts
Technical Support
API & Integrations
Support by Division
Select a division to view targeted documentation, setup guides, and troubleshooting resources.
Energy & Power
142 Articles
Grid integration, renewable asset monitoring, and compliance protocols.
Digital Systems
318 Articles
Cloud infrastructure, AI deployment, cybersecurity, and quantum sandbox access.
Aerospace & Defense
89 Articles
Telemetry data, satellite comms, clearance verification, and payload integration.
Health Sciences
205 Articles
HIPAA compliance, clinical trial data sync, device firmware, and telehealth routing.
Capital Group
167 Articles
Trading APIs, risk management dashboards, audit trails, and settlement queries.
General & Accounts
421 Articles
Billing, subscriptions, SSO setup, MFA recovery, and enterprise contract support.
Frequently Asked Questions
Quick answers to common platform and account inquiries.
How do I reset my Zenth Identity credentials?
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Navigate to the Zenth Identity portal and select "Forgot Password". You will receive a time-limited verification link via your registered corporate email. If you're using SSO, contact your organization's IT administrator to reset your directory credentials.
What is the SLA for Enterprise Support tickets?
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Enterprise-tier support includes a 1-hour response time for P1 (Critical) incidents, 4 hours for P2 (High), and 24 hours for P3/P4 requests. All tickets are tracked via our unified portal with real-time status updates and dedicated engineering escalation paths.
How can I integrate with the Aevum API Gateway?
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API access requires an active Developer or Enterprise subscription. Generate API keys from the Developer Console, then use our SDKs (Python, Go, Node.js, Java) to authenticate via OAuth 2.0. Rate limits and endpoint documentation are available in the API reference docs.
Where can I view my billing and usage metrics?
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Log in to the Aevum Capital & Billing portal under your organization's account. Navigate to "Usage Analytics" for real-time consumption graphs, forecasted spend, and downloadable CSV/PDF invoices. Custom budget alerts can be configured in the Settings panel.
Submit a Support Ticket
Our engineering and customer success teams are available to assist with technical issues, account requests, or division-specific inquiries.
Alternative Support Channels
For urgent matters or contract-level inquiries, use the dedicated channels below. Standard ticket response applies to all non-P1 requests.
Enterprise Email
support@aevumzenth.com
Critical Incident Hotline
+1 (800) AEV-HELP
Live Chat (Business Hours)
09:00 - 18:00 UTC