How do I register as a new vendor? ▼
Visit the Vendor Registration portal, complete the KYC verification, upload required business documents, and await approval from our procurement team. Typical processing time is 3-5 business days.
Who do I contact for contract amendments? ▼
Submit a formal amendment request through the portal under Contracts & Agreements. Your dedicated procurement liaison will review and route it for legal approval within 48 hours.
What are the operating hours for vendor support? ▼
Our help desk operates 24/7 for critical system outages. Standard support requests are handled Monday-Friday, 09:00-18:00 UTC+1, with next-business-day SLA guarantees.
Why has my invoice been marked as 'Pending Review'? ▼
Invoices undergo automated matching against PO numbers and delivery receipts. If discrepancies are detected, our finance team manually verifies them. You will receive an email with specific correction instructions.
How long does payment processing take? ▼
Standard terms are Net 30 from the invoice approval date. Payments are processed bi-weekly via wire transfer or ACH depending on your regional setup.
How do I request API access? ▼
Navigate to Technical & Portal Access, select API Integration, and complete the developer onboarding form. Keys are provisioned within 24 hours and documented in our developer portal.
What EDI formats are supported? ▼
We support EDI X12 (810, 850, 856, 860) and EDIFACT (INVOIC, ORDERS, DESADV). VAN and AS2 connections are both available.
What certifications are required? ▼
ISO 27001, SOC 2 Type II, and industry-specific certifications (e.g., FDA, AS9100, IATF 16949) are required based on your service category. Upload certificates via the Compliance dashboard.