30-Day Hassle-Free Returns
Full refund or exchange on eligible items within 30 days of delivery.
📦 Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Returned within 30 days of delivery date
- In original, unused condition
- In original packaging with all accessories/manuals n
- Proof of purchase or order number provided
🚫 Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Open containers of fluids, lubricants, or cleaners
- Custom-fabricated or personalized parts
- Digital downloads, courses, or software licenses
- Installed or used performance components
🔍 Damaged or Defective
Received a damaged or faulty product? We'll make it right immediately:
- Report within 7 days of delivery
- Include photos of damage & packaging
- We'll send a replacement or issue a full refund
- Return shipping label provided at our expense
How to Return an Item
Our streamlined process ensures your refund arrives quickly.
Start Your Return
Log into your account or email support with your order number.
Get Your Label
We'll email a prepaid return shipping label within 24 hours.
Ship It Back
Package securely, attach label, and drop off at any carrier location.
Receive Refund
Once inspected, your refund processes in 3-5 business days.
Frequently Asked Questions
Quick answers to common return & exchange questions.
After we receive and inspect your return, refunds are processed within 3-5 business days. Please allow an additional 2-5 days depending on your bank or payment provider.
We gladly accept exchanges for eligible items within 30 days. Simply start a return, and during checkout for the new item, apply your exchange credit. If the new item costs more, you'll only pay the difference.
If the return is due to our error (wrong item, damaged, or defective), we cover all shipping costs. For change-of-mind returns, a flat $7.99 return shipping fee applies, which will be deducted from your refund.
Due to the nature of digital content, all sales for video tutorials, PDF guides, and software are final. However, if you experience technical issues preventing access, contact support and we'll resolve it immediately.
If your tracking shows delivered but you haven't received it, please wait 24 hours (carriers sometimes update early). If it's still missing, contact us and we'll file a claim or ship a replacement at no cost.
Need Help With a Return?
Our support team is ready to assist you. We respond within 2 hours during business days.
returns@automotivediy.com
Phone
1-800-DIY-CARS
Live Chat
Available Mon-Fri, 8AM-6PM EST