Refund & Cancellation Policy

Cancellation Policy

We understand that plans change. BookEase allows you to cancel or modify your bookings based on the following timeframe guidelines:

• 24+ hours before booking: Full refund eligible. No fees applied.
• 12–24 hours before booking: 50% refund eligible. A processing fee may apply.
• Less than 12 hours before booking: Refunds are generally not available unless the service provider voluntarily offers a cancellation window.
• Modifications: You may request to reschedule your booking subject to availability. Modification fees may apply depending on the service type and provider policy.

Refund Eligibility & Process

Refunds are processed when a booking is canceled in compliance with our policy or when specific eligibility criteria are met. BookEase reserves the right to approve or deny refund requests based on platform rules and provider agreements.

Eligible scenarios include:

• Service provider cancels or fails to show up
• Technical platform errors preventing service delivery
• Verified emergencies (medical, travel disruption) with valid documentation
• Duplicate charges or unauthorized transactions

All refund requests must be submitted through the official BookEase dashboard or verified support channels. Third-party requests or informal messages will not be processed.

Non-Refundable Services

Certain bookings are classified as non-refundable due to their nature or provider policies. These include:

• Digital products, e-tickets, and downloadable content
• Customized, personalized, or made-to-order services
• Non-transferable event tickets, workshops, or limited-capacity experiences
• Bookings confirmed less than 4 hours before the scheduled time (unless explicitly stated otherwise)

Non-refundable status is always disclosed before payment. If you have questions about a specific booking's refund status, please contact support prior to purchase.

How to Request a Refund

To initiate a refund request, follow these steps:

1. Log in to your BookEase account and navigate to My Bookings.
2. Select the relevant booking and click "Request Refund / Cancel".
3. Provide a clear reason for the request and attach any supporting documentation if applicable.
4. Submit the request. You will receive an automated confirmation email with a reference number.
5. Our support team will review your request within 1–2 business days and notify you of the decision.

For expedited assistance, you may also submit a request via our Help Center or email our support team directly.

Processing Time & Methods

Once a refund is approved, it is typically processed within 5–10 business days. Please note:

• Refunds are issued to the original payment method used at checkout.
• Credit/debit card refunds may take an additional 3–5 business days depending on your bank's processing schedule.
• Wallet or prepaid card refunds may follow different timelines set by the payment processor.
• BookEase does not charge refund fees. However, third-party payment providers may apply standard processing fees, which are non-refundable.

If you do not see the refund in your account after 10 business days, please verify with your financial institution or contact our support team for tracking assistance.

Contact Support

If you have questions about this policy, need assistance with a refund request, or require an exception review, our dedicated support team is ready to help.

BookEase acts as a booking platform. Final service terms, cancellation windows, and provider-specific policies may vary. This policy is subject to periodic updates. We recommend reviewing it periodically for the latest information.