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Showing 6 updates
2025-04-12Privacy Policy
✓ Effective
Enhanced Data Processing Transparency & Third-Party Subprocessor Disclosures
Updated our Privacy Policy to reflect expanded subprocessor transparency requirements under GDPR Article 28. Added detailed disclosure of AI model training data handling and cross-border data transfer mechanisms.
Formalized our service level commitments with a tiered credit structure for Enterprise and Professional plans. Defined exclusions for planned maintenance windows and force majeure events per industry standards.
Key Changes:
Uptime guarantee increased from 99.95% to 99.999% for Pro/Ent
Automated credit issuance within 48 hours of incident resolution
Clear definitions of "service interruption" vs "degraded performance"
Terms of Service Amendment: AI Workload Guidelines & Acceptable Use
Updated Acceptable Use Policy to address GPU-intensive AI/ML workloads, including training job limits, concurrent instance caps, and compliance requirements for generative AI deployments on shared infrastructure.
Key Changes:
Added Section 12: AI/ML Workload Restrictions
Clarified data ownership clauses for customer-generated models
Updated dispute resolution and arbitration procedures
EU-US Data Privacy Framework Certification & Cross-Border Transfer Updates
CloudNexus has been officially certified under the EU-US Data Privacy Framework. Updated legal documentation to reflect new SCC clauses and standard contractual mechanisms for transatlantic data processing.
Key Changes:
Added EU-US DPF certification to compliance portal
Updated Data Processing Agreement (DPA) with new Annexes
Enhanced data subject request workflow & 30-day response guarantee
SOC 2 Type II & ISO 27001:2022 Recertification Disclosure
Published updated security compliance attestations. Both SOC 2 Type II and ISO 27001:2022 certifications have been renewed following independent third-party audits covering all production regions.
Key Changes:
Updated encryption standards to TLS 1.3 & AES-256-GCM
Previous version of account closure procedures. Replaced by the 2025 unified Terms of Service. Data retention during termination now standardized to 14 days across all tiers.