1. Information We Collect
We collect information to provide, improve, and personalize your ConnectHub experience. This includes:
- Account Information: Username, email address, phone number, date of birth, and profile details you choose to share.
- Content & Activity: Posts, comments, messages, likes, shares, groups you join, and media you upload.
- Usage Data: Device information, IP address, browser type, operating system, app usage patterns, and interaction logs.
- Location Data: Approximate or precise location (only when you enable location services or check in).
- Third-Party Data: Information from connected accounts (e.g., Google, Apple, Facebook) if you choose to link them.
2. How We Use Your Information
We use the collected information to:
- Operate, maintain, and improve our platform and services.
- Personalize your feed, recommendations, and advertising experience.
- Enable communication features like direct messaging and group chats.
- Detect, prevent, and address fraud, abuse, or security threats.
- Comply with legal obligations and enforce our Terms of Service.
- Provide customer support and respond to your inquiries.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for private messages
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Regular security audits, penetration testing, and employee training
- Access controls and multi-factor authentication for internal systems
Note: No digital system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and enable two-factor authentication.
5. Your Privacy Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, download, or delete your personal data
- Correct inaccurate information
- Restrict or object to certain processing activities
- Opt out of personalized advertising and data sharing
- Withdraw consent at any time (where processing is based on consent)
You can manage most of these settings directly in Settings & Privacy → Account & Data. To exercise rights not available in-app, contact our Data Protection Officer at privacy@connecthub.com.
7. Children’s Privacy
ConnectHub is not intended for children under the age of 13 (or the applicable minimum age in your region). We do not knowingly collect personal information from children under this age. If we learn that we have inadvertently collected such data, we will take prompt steps to delete it. Parents or guardians who believe their child has provided personal information may contact us at privacy@connecthub.com.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or regulatory guidance. We will notify you of material changes via platform notification, email, or prominent notice. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of ConnectHub after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
- Email: privacy@connecthub.com
- Mail: ConnectHub Inc., 123 Innovation Drive, Suite 400, San Francisco, CA 94105, USA
- Data Protection Officer: dpo@connecthub.com
We aim to respond to all privacy inquiries within 30 days. For urgent security concerns, please contact security@connecthub.com immediately.