Everything you need to know about how we get your order from our warehouse to your door — fast, reliable, and affordable.
We offer multiple shipping options to fit your timeline and budget. All packages are fully insured and tracked.
Cost-effective ground delivery for non-urgent orders. Ideal for bulk inventory restocking.
Prioritized handling and expedited transit for time-sensitive business needs.
Same-day cutoff for urgent orders. Delivered by 10:30 AM to your business address.
Heavy pallet orders and large-volume shipments. Curbside delivery with liftgate service.
Simple, transparent pricing based on order value. No surprise fees at checkout.
| Order Value | Standard (5-7 days) | Express (2-3 days) | Overnight (1 day) |
|---|---|---|---|
| Under $99 | FREE | $14.99 | $34.99 |
| $99 – $199 | FREE | $14.99 | $34.99 |
| $200 – $499 | FREE | $9.99 | $29.99 |
| $500 – $999 | FREE | FREE | $24.99 |
| $1,000+ | FREE | FREE | FREE |
Here's what happens after you place your order with Cup Source.
You'll receive an order confirmation email with your order number, itemized list, and estimated delivery date.
Your items are picked, quality-checked, and securely packaged in our climate-controlled warehouse. Custom-printed cups may require 3-5 additional days.
A shipping confirmation email with your tracking number is sent. You can monitor your package in real-time through our tracking portal or the carrier's website.
Your order arrives at your business. Sign for receipt if required. All packages include insurance up to the full order value.
We ship to 60+ countries. Rates and delivery times vary by destination.
All Canadian orders ship via USPS / Canada Post with full tracking.
UK orders processed through our European distribution center.
EU shipments from our Germany fulfillment hub for faster delivery.
Shipping to Australia, Japan, Singapore, and more via air freight partners.
Serving Mexico, Brazil, Chile, and Central America with dedicated logistics.
Understanding international import fees so there are no surprises.
Enter your tracking number to see exactly where your Cup Source order is.
Found in your shipping confirmation email.
Order Placed
Packed
In Transit
Out for Delivery
Delivered
We want you to be completely satisfied. Here's our return and damage claim policy.
How to start: Email returns@cupsource.com with your order number and reason.
How to start: Email claims@cupsource.com with photos and order details.
Quick answers to the most common shipping questions from our customers.
Orders placed before 2:00 PM EST Monday–Friday are processed the same day. Orders placed after 2:00 PM or on weekends/holidays are processed the next business day. Custom-printed orders follow a separate timeline (3–5 additional production days).
Yes — we can ship to PO Boxes and APO/FPO addresses via USPS Standard ground. Unfortunately, Express and Overnight services are not available for these destinations. Freight and LTL shipments also cannot be delivered to PO Boxes.
Custom-printed cups first go through our production line (3–5 business days), then are shipped via your selected shipping method. We'll send you a separate confirmation when production is complete and the items ship. Total lead time = production + shipping days. Rush production is available for an additional fee.
Yes, as long as your order hasn't been processed yet. Contact our support team at support@cupsource.com or call 1-800-CUP-SRC. If your order has already shipped, you can modify the delivery via the carrier's website using your tracking number.
For freight shipments, we require an adult signature and the delivery must be to a loading dock or ground-level address. If the carrier is unable to deliver, they'll attempt redelivery twice. Our dedicated freight team will proactively reach out if there are scheduling issues. Liftgate and inside-delivery services are available upon request.
Yes — express air freight is available for most countries. Typically 5–10 business days depending on the destination. For urgent international orders, we recommend our DDP (Delivered Duty Paid) service which handles customs clearance so your package doesn't get held up at the border. Contact our international sales team for quotes.
Our support team is here to help. Reach out for custom freight quotes, bulk shipping rates, or any logistics needs.
Contact Support →