Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is sent. You will receive a second notification when your order has shipped.

Orders placed before 2:00 PM EST (Monday–Friday) are typically processed the same business day. Custom-branded or bulk wholesale orders may require an additional 3–5 business days for production and quality assurance.

2. Shipping Rates & Estimated Delivery

Shipping charges are calculated and displayed at checkout based on package weight, dimensions, and destination. Estimated delivery times vary by method:

• Standard Ground (US): 3–5 business days
• Expedited (US): 2–3 business days
• Freight / LTL (Bulk): 5–10 business days (varies by location & carrier)
• International: 7–21 business days (depends on destination & customs clearance)

3. International Shipping & Customs

We ship to over 40 countries via DHL, FedEx, or UPS International. All international packages may be subject to import taxes, customs duties, and VAT fees once they arrive in the destination country.

These charges are the responsibility of the buyer and are not included in the product or shipping price listed at checkout. We recommend verifying your local duty rates with your customs office before ordering.

4. Address Accuracy & Order Modifications

Please verify all shipping and billing details before confirming your order. Once an order has been processed and handed to the carrier, we cannot modify the delivery address, email, or payment method.

If you need to make changes, contact our warehouse team immediately at orders@cupsourcing.com before dispatch. Address modifications after shipment may incur additional carrier fees.

5. Order Tracking

Upon dispatch, you will receive a tracking confirmation email with a direct link to monitor your package. Tracking updates typically appear within 24 hours of carrier pickup.

If your tracking status shows "Delivered" but the package is missing, please check with building management, neighbors, or your local postal office before contacting support.

6. Lost, Damaged, or Missing Items

• Lost in Transit: If tracking shows no movement for 5+ business days (domestic) or 15+ business days (international), contact us immediately. We will file a carrier claim and arrange a replacement or refund.
• Damage: Photograph all damaged packaging and contents upon receipt. Email photos to claims@cupsourcing.com within 48 hours for prompt resolution.
• Missing Items: Report quantity discrepancies within 7 days of delivery. Our fulfillment team will verify inventory and issue a resolution.

7. Shipping to P.O. Boxes & Military Addresses

Standard shipping is available to U.S. P.O. Boxes and APO/FPO addresses. Expedited and freight options cannot be delivered to these locations. Only USPS or carriers supporting military mail will be used for these addresses.

8. Policy Updates

Cup Source reserves the right to update this shipping policy at any time. All changes will be posted on this page with a revised "Effective Date." Please review this policy periodically to stay informed.