Accessibility Statement
Last updated: November 2024
Our Commitment to Accessibility
At Health, we are dedicated to ensuring that all digital content and services are accessible to everyone, regardless of ability or disability. We recognize that healthcare information should be available to all patients, caregivers, and community members in formats that are perceivable, operable, understandable, and robust.
We continuously work to improve the accessibility of our website, patient portals, telehealth platforms, and digital resources to align with global standards and legal requirements.
Conformance Standards
Our digital properties strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This includes but is not limited to:
- Text alternatives for non-text content
- Captions and transcripts for audio/video media
- Keyboard navigable interfaces
- Adaptable content that works with screen readers
- Consistent navigation and identification
- Minimum color contrast ratios of 4.5:1 for normal text
- Forms with clear labels and error identification
Accessibility Features
Assistive Technology Compatibility
Our website is tested and optimized for compatibility with major screen readers (NVDA, JAWS, VoiceOver), keyboard-only navigation, voice recognition software, and browser-based text-to-speech tools.
Design & Usability
We use high-contrast color schemes, scalable typography, responsive layouts, and clear focus indicators. All interactive elements are reachable and operable via keyboard shortcuts.
Known Limitations & Continuous Improvement
While we strive for full accessibility, some legacy documents, third-party integrations, or interactive tools may not yet meet all WCAG standards. We are actively working with our development and clinical teams to:
- Audit and remediate PDF forms and medical records
- Enhance alt-text for medical imagery and diagrams
- Improve telehealth interface compatibility with screen readers
- Conduct regular accessibility testing with users who have disabilities
How to Report Accessibility Issues
If you encounter barriers while using our digital services, please let us know. We value your feedback and will respond promptly to address any accessibility concerns.
Contact Information
For immediate assistance or accessibility-related inquiries, please reach out through any of the following methods:
- Email: accessibility@health.com
- Phone: (800) 555-0199 TTY: 711
- Mail: Health Digital Accessibility Team, 123 Health Avenue, New York, NY 10001
- Live Chat: Available via our patient portal (keyboard accessible)
We aim to respond to all accessibility inquiries within 2 business days.