Commitment to Transparency: All policy updates are reviewed by our clinical compliance team and legal advisors. Changes are communicated at least 14 days before the effective date. Clients will receive direct notifications for updates affecting their care, billing, or privacy rights.
Telehealth & Data Privacy Enhancements
Updated encryption standards for virtual sessions, expanded HIPAA-compliant messaging features, and clarified data retention protocols for client records. Includes new consent language for cross-state telehealth practice.
Billing, Insurance & Cancellation Adjustments
Revised sliding scale eligibility criteria, updated insurance verification timelines, and clarified the 24-hour cancellation window. Added new documentation requirements for out-of-network reimbursement claims.
Clinical Standards & Ethics Framework Update
Major revision to our clinical governance policies. Added mandatory trauma-informed care protocols, updated dual relationship guidelines, and expanded cultural competency requirements for all licensed providers.
Key Policy Documents
Privacy & Confidentiality
How we collect, store, and protect your personal and clinical information in compliance with federal and state laws.
Access Document →Terms of Service
Guidelines governing your use of our platform, session conduct, provider-client agreements, and account management.
Access Document →Billing & Insurance
Fee structures, payment options, insurance participation, sliding scale eligibility, and claim submission procedures.
Access Document →Cancellation & Rescheduling
Notice requirements, fee structures for missed sessions, emergency cancellation protocols, and make-up policies.
Access Document →Telehealth Guidelines
Technical requirements, location privacy, emergency procedures, and cross-state licensing disclosures for virtual care.
Access Document →Code of Ethics
Our commitment to professional boundaries, cultural humility, informed consent, and client advocacy standards.
Access Document →Questions About These Updates?
Our Compliance & Clinical Governance team is available to clarify any policy changes. All inquiries are handled confidentially.