User Responsibilities

Understanding your commitment to the therapeutic process helps ensure you receive the best possible care.

⚠️ Important Safety Notice

In Therapy is not a crisis service. If you or someone you know is in immediate danger, experiencing a medical emergency, or feeling suicidal, please contact emergency services immediately.

  • USA: Call 911 or 988 Suicide & Crisis Lifeline
  • UK: Call 999 or 111
  • International: Locate your local emergency number

Core Responsibilities

🤝 Honesty & Transparency

Therapy relies on trust. Your openness allows your therapist to provide effective care.

  • Provide accurate personal, medical, and psychological history.
  • Communicate honestly about your current symptoms, feelings, and behaviors.
  • Inform your therapist if you are taking medications or seeing other providers.
  • Notify us immediately if any personal information changes.

⏱️ Attendance & Punctuality

Consistency is key to therapeutic progress. We ask that you honor your scheduled time.

  • Log in or arrive at least 5 minutes before your scheduled session.
  • Provide at least 24 hours' notice for cancellations or rescheduling.
  • Understand that late arrivals may result in shortened session times.
  • Recurring no-shows or late cancellations may incur a fee per our policy.

🔒 Confidentiality & Privacy

While we protect your privacy, you also have a role in maintaining security.

  • Keep your account login credentials secure and private.
  • Participate in sessions from a private location where you cannot be overheard.
  • Do not record audio or video of sessions without explicit consent.
  • Respect the confidentiality of your therapist and other clients.

💻 Technology Requirements

For online therapy, you must ensure your technology supports a secure connection.

  • Use a stable internet connection to minimize disruptions.
  • Ensure your device has working audio and video capabilities.
  • Update your browser or app to the latest version.
  • Notify support immediately if you experience technical difficulties.

💳 Financial Responsibilities

Please review our billing policies to avoid unexpected charges.

  • Keep your payment method current and valid.
  • Understand that copays or session fees are due at the time of service.
  • Contact billing support if you have insurance questions or disputes.
  • Review the sliding scale policy if you qualify for income-based pricing.

🛡️ Conduct & Safety

We are committed to providing a safe environment for all users and staff.

  • Treat therapists and staff with respect and professionalism.
  • Refrain from harassment, threats, or abusive language.
  • Immediately report any safety concerns or threats of violence.
  • Understand that severe violations may result in termination of services.

Acknowledgment

By creating an account and scheduling a session with In Therapy, you acknowledge that you have read, understood, and agree to these user responsibilities. These guidelines are designed to protect your well-being and ensure the therapeutic process is effective.

If you have questions about any of these responsibilities, please contact our support team at support@intherapy.com.