At In Therapy, your trust and privacy are at the core of everything we do. We understand that sharing personal and health information is a significant step, and we are committed to handling your data with the highest standards of confidentiality, security, and transparency. This document outlines how we collect, use, share, and protect your information when you access our mental health services.
1. Information We Collect
To provide safe, effective, and personalized care, we may collect the following types of information:
- Personal Identification: Name, date of birth, contact information (email, phone, mailing address), and emergency contact details.
- Health & Clinical Information: Medical history, mental health records, treatment notes, session transcripts, medication lists, and progress assessments shared during therapy.
- Payment & Billing: Insurance details, billing address, payment method information, and claim history.
- Platform Usage Data: Login activity, session attendance, feature interactions, device information, and IP address for security and service improvement.
2. How We Use Your Information
Your information is used strictly to support your care and operate our platform responsibly:
- Clinical Care & Treatment: To provide therapy sessions, track progress, coordinate care with other licensed professionals, and ensure your safety.
- Administrative & Operational: To schedule appointments, verify insurance, process payments, and manage accounts.
- Communication: To send session reminders, important updates, consent forms, and respond to your inquiries.
- Platform Improvement: To analyze usage patterns, enhance security, improve user experience, and develop new wellness features (all anonymized where possible).
- Legal & Compliance: To meet regulatory requirements, respond to lawful requests, and protect our rights or the safety of others.
Important: We will never share your health information for marketing purposes without your explicit, written consent. You retain full control over your data.
3. How We Share Your Information
We limit sharing to what is necessary for your care and legal compliance:
- Treatment Team: Licensed therapists, psychiatrists, or care coordinators directly involved in your treatment.
- Insurance & Payors: Only the information required to process claims, verify coverage, or conduct appeals.
- Service Providers: Trusted, HIPAA-compliant vendors that support billing, secure messaging, and platform hosting.
- Legal Obligations: When required by law, court order, or to prevent imminent harm to yourself or others.
We do not sell, rent, or trade your personal or health information to third parties.
4. Data Security & Confidentiality
Protecting your information is a top priority. We implement industry-leading safeguards including:
- End-to-end encryption for all communications and stored records
- Strict access controls and role-based permissions for clinical staff
- Regular security audits, penetration testing, and HIPAA compliance reviews
- Secure data centers with multi-factor authentication and continuous monitoring
While we take every precaution to protect your data, no internet or electronic system is 100% secure. We encourage you to protect your login credentials and report any suspicious activity immediately.
5. Your Rights & Choices
Under applicable privacy laws, you have the right to:
- Access & Review: Request a copy of your personal and health records.
- Correction: Update or amend inaccurate information.
- Deletion: Request removal of certain data, subject to legal retention requirements for clinical records.
- Opt-Out: Unsubscribe from non-essential communications or withdraw consent for secondary data uses.
- Data Portability: Receive your information in a usable, machine-readable format.
To exercise these rights, please contact our Privacy Officer using the details below. We will respond within 30 days as required by law.
6. Children’s Privacy
In Therapy provides age-appropriate services for minors, typically with parental or guardian consent. We comply with all applicable laws regarding minors' health information (including HIPAA and COPPA where relevant). Guardians may access their child's records unless restricted by state law for specific therapeutic communications.
7. Cookies & Analytics
Our platform uses essential cookies to maintain session security and remember your preferences. We may also use analytics tools to understand how users interact with our site. All tracking is anonymized and does not link to identifiable health data. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this document to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top will reflect the most recent version. Material changes will be communicated via email or platform notification. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about how we handle your information, wish to exercise your privacy rights, or suspect a breach, please reach out to our dedicated privacy team:
In Therapy Privacy Office
Email: privacy@intherapy.com
Phone: (555) 123-4567 ext. 890
Mail: 123 Wellness Blvd, Suite 200, New York, NY 10001