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Book, reschedule, or cancel sessions. Manage your calendar and session reminders.
Payment methods, invoices, insurance verification, claims, and sliding scale options.
Troubleshooting video calls, audio issues, platform access, and secure messaging.
Data protection, HIPAA compliance, confidentiality policies, and your rights.
Changing therapists, clinical questions, crisis resources, and care coordination.
Password resets, profile updates, notification preferences, and security settings.
Absolutely. If you feel a different therapeutic approach or style would better support your goals, simply contact our care coordinators. We'll help you transition smoothly at no additional cost.
We understand life happens. If you need to cancel or reschedule, please notify us at least 24 hours in advance via the client portal or by calling our office. Late cancellations may incur a standard fee per our policy.
Upload your insurance card in the client portal, or email a clear photo to billing@intherapy.com. Our team will verify your benefits, coverage limits, and copay details within 1-2 business days.
Yes. In Therapy uses end-to-end encryption and HIPAA-compliant systems. Your clinical records, messages, and session data are strictly confidential and only shared with your explicit consent, except where required by law.
If you or someone you know is in immediate danger, please call 911 or your local emergency number. For 24/7 crisis support, call or text 988 (Suicide & Crisis Lifeline). Our support team is not equipped for emergency response but can help you find immediate local resources.
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support@intherapy.comSpeak directly with a care coordinator for scheduling or billing questions.
(555) 123-4567