How do I sign up for a membership?
Signing up is easy! Visit our website's pricing page, select your preferred plan, and complete the online registration. You can also stop by our front desk, and our staff will walk you through the process and give you a quick facility tour.
Is there a free trial period available?
Yes! All new members can enjoy a 7-day free trial with full access to our gym floor, group classes, and locker rooms. No credit card is required to start your trial.
Can I freeze or pause my membership?
Absolutely. You can freeze your membership for up to 3 months per year due to injury, travel, or medical reasons. Simply notify our front desk or contact member services at least 5 business days in advance.
Do you offer family or corporate discounts?
Yes! We offer a 10% discount for multi-member family accounts and special corporate wellness rates. Contact our membership team for a customized quote.
How do I book a group class?
Classes can be booked through our mobile app or website up to 7 days in advance. Elite members get priority booking access. Walk-ins are welcome but subject to availability.
Are classes suitable for beginners?
Yes! All our instructors are trained to provide modifications for all fitness levels. Look for "Foundations" or "All Levels" tags in the class schedule to find beginner-friendly sessions.
What is the cancellation policy for classes?
You may cancel or reschedule a class up to 2 hours before start time without penalty. Late cancellations or no-shows may count toward your monthly class limit depending on your membership tier.
Do you offer specialized workshops or seminars?
We host monthly workshops on topics like mobility, nutrition, competition prep, and injury prevention. Check our events calendar or ask at the front desk for upcoming dates.
What should I bring to my first session?
Bring comfortable workout attire, athletic shoes, a water bottle, and a small towel. We provide lockers, showers, and complimentary toiletries. Personal training clients will receive a pre-session assessment form to complete online.
How do I book a personal training session?
You can book directly through our app by selecting your preferred coach and available time slots. First-time clients automatically receive a complimentary introductory session to discuss goals and build a custom plan.
What recovery facilities are available?
Pro and Elite members have access to our full Recovery Suite, including infrared sauna, cold plunge pool, steam room, recovery lounge, and on-demand massage booking. Standard members can pay per session.
Is the gym open 24/7?
Yes! All members with valid access can enter 24/7 via our secure key fob or app-based check-in system. Staffed hours are 5 AM – 10 PM daily for in-person assistance and class instruction.
What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and direct bank transfers. Auto-pay is set up at registration and can be managed anytime in your member portal.
When am I billed for my membership?
Members are billed on the same calendar day each month that they joined. You'll receive an email receipt and can view your billing history in the app.
What is your cancellation policy?
Memberships are month-to-month with no long-term contracts. You may cancel anytime with at least 5 days' notice before your next billing cycle. Annual plans require 30 days written notice.
Do you offer refunds for unused months?
Prepaid annual memberships are eligible for prorated refunds if canceled due to relocation (30+ miles away) or documented medical incapacity. Standard month-to-month plans are not refundable past the current billing period.