How can we help you?

You can pause or cancel your membership anytime via the Member Portal or IronForge app under Account > Subscription. Pauses can be set for 1-3 months. Cancellations take effect at the end of your current billing cycle. No early termination fees apply on month-to-month plans.

Double charges are rare but can occur due to payment gateway processing delays. First, check your bank statement for pending vs. posted transactions. If two charges have posted, contact our billing team immediately via the form below with your last 4 digits of your card and transaction IDs. Refunds are processed within 3-5 business days.

Yes! Members can reserve spots up to 7 days in advance through the app or website. Pro members get priority booking 48 hours before standard members. You can cancel or swap your booking up to 2 hours before class start without penalty. Three no-shows in a month may temporarily restrict booking privileges.

Pro and Elite members can bring one guest per visit. Guests must sign a liability waiver at the front desk, wear proper athletic footwear, and be accompanied by the member at all times. Guest passes do not include access to pool, sauna, or group classes. A small daily fee applies unless you're on the Elite plan.

Click "Forgot Password" on the login screen and enter your registered email. You'll receive a secure reset link within 2 minutes. If you don't see it, check your spam folder or contact support. For security, the link expires in 24 hours. If your account is locked after 5 failed attempts, wait 30 minutes or contact us directly.

First, ensure you're on the latest version from the App Store or Google Play. Force-close the app, check your internet connection, and try again. If the issue persists, go to Settings > App > Clear Cache. For persistent sync errors, please submit a ticket with your device model and OS version so our technical team can investigate.