👋 Welcome to IronForge

Welcome to the IronForge community. This handbook contains essential information regarding your membership, facility usage, class policies, and safety guidelines. Please review it carefully. By accessing our facilities, you acknowledge that you have read, understood, and agreed to these terms.

This document may be updated periodically. The most current version will always be available in the member portal and mobile app. Updates will be communicated via email and in-app notifications.

📜 Membership Policies

Terms & Billing

• Auto-Renewal: All memberships automatically renew at the end of each billing cycle.
• Payment Method: A valid credit/debit card or bank account on file is required. Failed payments will incur a $15 processing fee.
• Grace Period: Memberships are suspended after 14 days of non-payment. Reactivation requires payment of all outstanding fees plus a $25 admin fee.

Cancellation & Freezing

• Cancellation: Requires 30 days written notice. No refunds for partial months. Cancellations can be submitted via the member portal, app, or front desk.
• Freeze Policy: Members may freeze their account for up to 90 days per 12-month period. Freeze requests must be submitted at least 5 business days in advance.
• Medical/Relocation Freeze: With proper documentation (doctor's note or lease agreement), freezes may be extended up to 180 days.

🏢 Facility Guidelines

Dress Code & Attire

Proper athletic footwear and clothing are required in all training areas. Steel-toed boots, jeans, and sandals are prohibited. Shirtless training is not permitted in group class areas or during peak hours (6AM–9AM, 5PM–8PM).

Equipment & Cleanliness

• Wipe Down: Clean all equipment before and after use using the provided disinfectant sprays and towels.
• Re-Rack Weights: Always return plates, dumbbells, and kettlebells to their designated locations.
• Chalk & Powder: Chalk is permitted only in the designated powerlifting/olympic zones. Excess chalk must be swept into the provided bins.
• Personal Items: Lockers must be emptied within 24 hours. IronForge is not responsible for lost, stolen, or damaged personal property.

📅 Group Classes & Booking

Reservation System

All group classes must be booked via the IronForge app or member portal. Walk-ins are subject to availability but are not guaranteed a spot.

• Booking Window: Classes open 7 days in advance at 12:00 AM EST.
• Cancellation: Free cancellation up to 12 hours before class start time.
• No-Show Policy: 3 no-shows within a 30-day period will result in a 14-day class booking suspension.

Class Conduct

Attendance is tracked for your records. Regular attendance correlates with higher goal achievement—aim for consistency over intensity.

🩺 Health & Safety Protocols

Medical Clearance & Liability

All members must complete the Health Screening & Liability Waiver during sign-up. If your medical condition changes, please update your file immediately. IronForge is not a medical facility and does not provide medical advice.

Illness & Hygiene

• Hand sanitizer stations are located at all entrances, locker rooms, and high-traffic zones.
• Shared equipment is sanitized hourly by staff, but personal responsibility is expected.
• Report any spills, broken equipment, or maintenance issues to the front desk or via the app's "Report Issue" feature.

🚨 Emergency Procedures

In the event of a medical emergency, fire, or security threat, please remain calm and follow staff instructions.

• Medical Emergency: Press the nearest panic button or alert staff immediately. A trained first-aid responder and AED are on-site at all hours.
• Fire/Alarm: Follow illuminated exit signs. Do not use elevators. Assemble at the designated parking lot zone (North Lot B).
• Security Threat: Lockdown protocols will be announced. Staff will secure entrances and guide members to safe zones. Follow instructions precisely.

Emergency contacts are updated quarterly. Ensure your medical alert information is current in your profile.

📞 Contact & Support

Need assistance? Our support team is available through multiple channels. For billing or membership questions, please allow up to 24 hours for email responses.