Privacy Policy

Effective Date: January 1, 2024

Welcome to LearnFlow. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online learning platform, mobile applications, and related services (collectively, the "Services").

By accessing or using LearnFlow, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information to provide, improve, and personalize your learning experience. The types of information we collect include:

1.1 Information You Provide Directly

Account Information: Name, email address, username, password, and profile picture when you register or update your account.
Payment Information: Credit/debit card details, billing address, and transaction history (processed securely by our payment partners; we do not store full card numbers).
Learning Data: Course enrollments, progress, quiz scores, completion certificates, and communication with instructors or support.
Communications: Messages sent via our platform, support tickets, survey responses, or customer service correspondence.

1.2 Information Collected Automatically

Usage Data: Pages visited, time spent on lessons, click patterns, course search queries, and device/browser information.
Device & IP Information: IP address, operating system, browser type, and approximate geographic location.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain session security, remember preferences, analyze traffic, and deliver relevant content. (See Section 6 for details).

2. How We Use Your Information

We use the collected information for the following purposes:

Deliver, maintain, and improve our learning platform and courses
Process transactions and manage subscriptions
Provide customer support and respond to inquiries
Send administrative updates, security alerts, and feature announcements
Personalize your learning path and recommend relevant courses
Issue digital certificates upon course completion
Comply with legal obligations and enforce our Terms of Service

3. Information Sharing & Disclosure

We do not sell your personal information. We may share data only in the following circumstances:

Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, email delivery, and customer support. These partners are contractually bound to use your data only for specified purposes.
Instructors & Proctors: When you enroll in a course, your name, progress, and assignments may be shared with the course instructor or exam proctoring service to facilitate grading and verification.
Legal Requirements: When required by law, subpoena, or to protect the rights, safety, or property of LearnFlow, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

4. Data Security

We implement industry-standard technical and organizational measures to protect your data, including SSL encryption, access controls, regular security audits, and secure data storage. While no online system is 100% secure, we continuously update our practices to defend against unauthorized access, alteration, or disclosure.

5. Your Rights & Choices

Manage Your Data

Depending on your location, you may have the right to:

Access, correct, or update your personal information
Request deletion of your account and associated data
Opt out of marketing communications
Export your learning data and progress reports
Restrict or object to certain data processing activities

To exercise these rights, log into your account settings or contact our privacy team at privacy@learnflow.com. We will respond to valid requests within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings or our in-app consent manager. Disabling essential cookies may limit platform functionality.

Third-party analytics (e.g., Google Analytics) may collect anonymized usage data. You can opt out via Google's opt-out tool.

7. Children's Privacy

LearnFlow is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will take steps to delete it promptly. Parents who believe their child has provided personal data should contact us immediately.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email, platform notification, or prominent notice on our website. The "Effective Date" at the top will be updated accordingly. Continued use of our Services after modifications constitutes acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@learnflow.com
Mail: LearnFlow Inc., 123 Education Blvd, Suite 400, San Francisco, CA 94105, USA
Privacy Officer: Available via email for formal data protection inquiries

Thank you for trusting LearnFlow with your learning journey.