How can we help you? 🐾

Paws Source supports a wide variety of pets:

• Dogs — all breeds, sizes, and ages
• Cats — domestic and exotic breeds
• Birds — parrots, canaries, finches, and more
• Fish — fresh water and saltwater
• Small animals — rabbits, hamsters, guinea pigs
• Reptiles — snakes, lizards, turtles

Our care plans and product recommendations are customized for each species, breed, and life stage.

Yes! We offer a 14-day free trial on all subscription plans. You get full access to:

• Personalized care plans
• Veterinary consultations (unlimited on Pro & Elite)
• Store discounts
• Community forum access

No credit card required to start. You can cancel anytime during the trial with no charges.

To update your pet's profile, log in and navigate to Dashboard → My Pets → Edit Profile. You can update:

• Breed, age, and weight
• Health conditions and medications
• Dietary preferences and allergies
• Behavioral notes
• Uploading recent vet records

Our system automatically adjusts care recommendations when you update this information.

We accept all major payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay & Google Pay
• Bank transfers (for annual plans)
• Gift cards and store credits

All transactions are secured with 256-bit SSL encryption. You can manage your payment methods from Settings → Billing.

Switching plans is easy. Go to Dashboard → Subscription → Change Plan. You can:

• Upgrade: The price difference is prorated for the remainder of your billing cycle.
• Downgrade: Changes take effect at the start of your next billing cycle.

You won't lose any data or settings when switching. Your pet profiles, vet records, and order history are preserved.

Absolutely. You can cancel your subscription at any time from Settings → Subscription → Cancel Plan. There are no cancellation fees.

After cancellation, you'll retain access to your plan's features until the end of your current billing period. Your data is preserved for 90 days if you decide to rejoin.

If you've been double-charged, please don't worry — this is usually resolved automatically:

1. Check your bank statement to confirm the duplicate charge.
2. If both charges appeared within the last 24 hours, they'll typically be reversed automatically.
3. If not, contact our billing team at billing@pawssource.com with your transaction IDs.

We guarantee a full refund within 3 business days of confirming a duplicate charge.

To reset your password:

1. Go to the login page and click "Forgot Password?"
2. Enter the email address associated with your account.
3. Check your inbox for the password reset link (valid for 24 hours).
4. Choose a new password (must be at least 8 characters with a number and symbol).

If you don't receive the email, check your spam folder or contact support.

Paws Source's monthly subscription box delivers curated pet products right to your door:

• Customization: Products are tailored to your pet's breed, age, dietary needs, and preferences.
• Frequency: Choose monthly, bi-monthly, or quarterly delivery.
• Contents: Each box includes 5–7 items including treats, toys, accessories, and nutrition samples.
• Manage: Update, pause, or skip any month from your dashboard.

Boxes start at $29/month with free shipping on orders over $50.

We want you and your pet to be completely satisfied:

• 30-day return policy on all unopened products.
• 100% satisfaction guarantee — if your pet doesn't love it, we'll make it right.
• Returns are free for store members. Shipping costs apply for non-members.
• Refunds are processed within 5 business days of receiving the return.

To start a return, go to Orders → Select Item → Return/Refund or contact our support team.

You can track your order in several ways:

• Dashboard: Go to Orders → My Orders and click the tracking link.
• Email: We send tracking updates when your order ships.
• App: Download the Paws Source app for real-time notifications.

Standard shipping takes 3–5 business days. Express shipping (1–2 days) is available at checkout.

Yes! Sustainability is core to our mission:

• All packaging is 100% recyclable or biodegradable.
• We partner with B-Corp certified suppliers.
• Every subscription box includes a small donation to animal rescue organizations.
• Carbon-neutral shipping on all orders over $35.

Look for the 🌿 Eco-Approved badge on product pages to identify our most sustainable picks.

Scheduling a vet consultation is simple:

1. Log in and go to Vet Care → Book Consultation.
2. Choose your pet's profile and select a specialty (general, dermatology, nutrition, etc.).
3. Pick a time slot that works for you — available 24/7.
4. Join the video call at your scheduled time.

All consultations include a digital care plan, prescription support, and follow-up notes sent to your inbox.

Yes, all of our veterinarians are:

• Board-certified and licensed in their respective states.
• Members of the AVMA (American Veterinary Medical Association).
• Trained in multiple specialties including emergency care.
• Subject to ongoing quality audits and peer reviews.

You can view each vet's credentials and specialization directly on their profile page before booking.

Yes! Licensed Paws Source vets can issue prescriptions that are:

• Filled at any local pharmacy near you.
• Delivered directly to your door through our pharmacy partner.
• Stored securely in your pet's medical record for refills.

Prescriptions are processed within 24 hours of your consultation. Contact your vet during the consultation to request a prescription.

Booking a grooming session is easy:

1. Go to Grooming → Book Appointment in your dashboard.
2. Select your pet and choose from our grooming packages:

• Basic Bath: $45 — shampoo, conditioner, blow-dry
• Full Groom: $75 — bath, haircut, nail trim, ear clean
• Spa Package: $120 — full groom + teeth brushing, paw balm, ear massage

Paws Pro & Elite members receive one free grooming session per month.

Yes! Our Mobile Grooming service brings the full grooming salon to your driveway. Available in select metro areas:

• Full-service mobile grooming van with professional equipment.
• One-on-one attention in a stress-free environment.
• Additional $30 mobile fee applies.

Check our coverage map at pawssource.com/mobile-grooming to see if we're in your area.

Our boarding facilities operate 24/7 with round-the-clock staff:

• Check-in: 9 AM – 7 PM (early/late check-in available for Elite members)
• Pick-up: 8 AM – 8 PM
• Daycare hours: 7 AM – 8 PM daily

Each facility features individual suites, climate control, CCTV monitoring, and daily activity reports. Elite members also receive complimentary daily photo updates.