All Systems Operational

System Status & Incident Tracking

Real-time updates on Paws Source platform reliability, service availability, and incident resolution progress.

Last updated: 2 minutes ago • Auto-refresh enabled

Service Status Overview

Website & Dashboard

aws-us-east-1

Public API v2

Global CDN

Mobile App (iOS/Android)

App Store / Play Store

Veterinary Video Calls

Webrtc Gateway

Email Notifications

SMTP Cluster

Payment Processing

Stripe Integration

Incident Timeline

Veterinary Video Call Latency & Drops
Major Monitoring
Oct 24, 2024 • 2:15 PM EST
Oct 24, 2024 • 3:45 PM EST
All systems monitoring. Video call stability has returned to baseline. We will continue observing for the next 4 hours.
Oct 24, 2024 • 2:50 PM EST
Engineering has deployed a routing optimization to reduce packet loss during peak hours. Users should see improved stability.
Oct 24, 2024 • 2:15 PM EST
We are investigating increased latency and occasional drops during active veterinary consultations. Audio remains stable. Updates in 30 mins.
Grooming Booking Sync Delay
Minor Investigating
Oct 24, 2024 • 11:30 AM EST
Oct 24, 2024 • 12:10 PM EST
Investigating database query timeout affecting calendar sync for partner groomers. Workaround: manual booking verification enabled.
API Rate Limiting Errors (429)
Resolved
Oct 20, 2024 • 4:00 AM EST
Oct 20, 2024 • 6:30 AM EST
Incident resolved. Load balancer scaling policy updated to handle automated sync requests from mobile apps.
Oct 20, 2024 • 4:45 AM EST
Identified: Unexpected traffic spike from third-party integrations triggered rate limits. Implementing temporary whitelist.
Oct 20, 2024 • 4:00 AM EST
Alert triggered for elevated 429 responses across `/v2/sync` endpoints. Investigating.
Email Notification Delivery Delays
Resolved
Oct 15, 2024 • 9:12 PM EST
Oct 15, 2024 • 11:00 PM EST
Resolved: SMTP provider DNS propagation completed. All queued notifications dispatched.
Oct 15, 2024 • 10:15 PM EST
Working with email infrastructure provider to restore full routing. Estimated fix in 45 mins.

Scheduled Maintenance

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Window Component Description Status
Oct 28, 2024 • 02:00–04:00 AM EST Database Cluster Primary-standby failover drill & storage optimization ● Scheduled
Oct 22, 2024 • 10:00–10:45 AM EST Mobile App Backend Push notification service migration to FCM v1✓ Completed

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