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Shipping & Delivery Information

Everything you need to know about how your pet supplies and services reach you safely and on time.

📦 Processing & Delivery Times

Standard Shipping

Most domestic orders are processed within 1 business day and delivered in 3–5 business days after dispatch.

Expedited Shipping

Orders placed before 2 PM EST ship the same day. 1–2 business days delivery via priority carrier.

Overnight Delivery

Available for urgent needs. Orders placed by 12 PM EST arrive the next business day. Additional fees apply.

International Shipping

We ship to 40+ countries. 7–14 business days depending on customs processing. Duties & taxes are the recipient's responsibility.

💰 Shipping Costs & Free Thresholds

Free Shipping

Orders $50+ qualify for free standard shipping within the contiguous US.

Paws Pro & Elite members receive free expedited shipping on all orders.

Standard Rates

  • Orders under $50: $7.95 flat rate
  • Alaska & Hawaii: $14.50
  • Puerto Rico & Territories: $18.00

Heavy & Bulky Items

Large items (beds >30", litter boxes, bulk food >25lbs) are shipped via freight. Additional shipping fees apply and will be calculated at checkout.

📍 Order Tracking & Updates

1

Order Confirmation

Received within minutes. Includes your order ID.

2

Processing

Items picked, quality-checked, and packed.

3

Shipped

Tracking number emailed to you with carrier link.

4

Delivered

Safely at your doorstep. Sign receipt if required.

Track Your Order

⚠️ Shipping Restrictions & Special Handling

Live Animals & Pets

We do not ship live animals or livestock. All products comply with USDA and FDA regulations.

Hazardous Materials

Items containing lithium batteries, aerosols, or certain chemicals require special ground shipping and may have longer delivery windows.

Address Requirements

  • P.O. Boxes: Standard shipping only
  • Federal/Military addresses: Limited carriers
  • Please verify addresses before checkout

🐾 Frequently Asked Questions

How do I change my shipping address after placing an order?
Address changes can only be made within 2 hours of order placement. After that, the package is in processing. Contact support immediately with your order number.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO/DPO addresses via USPS. Delivery times may be extended depending on the destination. Please note, expedited services are not available to these locations.
What happens if my package is lost or damaged?
We monitor all shipments. If tracking shows a package as lost after 3 business days past the estimated delivery date, or if it arrives damaged, contact us within 48 hours. We’ll instantly resend or refund your order.
Can I request eco-friendly or pet-safe packaging?
Absolutely! All Paws Source orders come in 100% recyclable, biodegradable packaging. You can also request unscented padding at checkout to ensure sensitive pets aren't bothered by strong odors.

Still Have Questions About Shipping?

Our pet care logistics team is ready to help you get everything your furry friend needs.

Contact Support
📧 support@paws-source.com
📞 1-800-PAWS-HELP
💬 Live Chat (Mon-Sat 8AM-8PM EST)