Privacy Policy

1. Introduction

Welcome to Sabor & Fuego. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make dining reservations, place catering or delivery orders, subscribe to our newsletters, or otherwise interact with our services. By accessing or using our platform, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal information through the following channels:

• Directly from you: When you book a table, order food, join our loyalty program, or contact support, we may collect your name, email address, phone number, physical address, payment details, dietary restrictions, allergies, and special requests.
• Automatically via technology: When you visit our site or use our app, we may collect IP addresses, device identifiers, browser type, operating system, pages visited, time spent, and referral URLs using cookies, log files, and analytics tools.
• From third parties: With your explicit consent, we may receive information from delivery partners, payment gateways, social media platforms, or marketing services to streamline your experience and provide relevant offers.

3. How We Use Your Information

Your information enables us to deliver exceptional culinary service. We use it to:

• Process and fulfill reservations, catering requests, and delivery orders
• Communicate order confirmations, delivery tracking, and table availability
• Manage dietary accommodations, allergen safety, and special meal requests
• Send promotional newsletters, seasonal menu updates, and exclusive offers (you may opt out anytime)
• Improve our website performance, menu offerings, and customer support
• Prevent fraud, detect security threats, and comply with legal obligations

4. Information Sharing & Disclosure

We do not sell your personal data. We may share information only when necessary for operational or legal reasons:

• Service Providers: Trusted partners who assist with payment processing (PCI-DSS compliant), food delivery, email marketing, cloud hosting, and analytics. They are contractually obligated to protect your data and use it only for specified purposes.
• Legal & Safety: When required by law, court order, government regulation, or to protect the rights, property, or safety of Sabor & Fuego, our guests, or the public.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business continuity process.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure payment processing, role-based access controls, regular vulnerability assessments, and employee privacy training. While no digital system is 100% secure, we continuously monitor and update our defenses to safeguard your data.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, maintain session integrity, analyze traffic, and deliver personalized content. You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect functionality such as reservation forms, cart checkout, or loyalty account access.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing communications via unsubscribe links or account settings
• Request data portability in a structured, machine-readable format
• Restrict or object to certain data processing activities
• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below. We will verify your identity and respond within 30 calendar days.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to verify and delete it.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or applicable laws. Significant changes will be communicated via email or a prominent notice on our website. The "Last Updated" date at the top of this page will reflect revisions. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

Sabor & Fuego Privacy Team
📧 privacy@saborfuego.com
📞 (555) 123-4567
📍 123 Culinary Ave, Food District, NY 10001
⏰ Mon-Fri: 9:00 AM - 6:00 PM EST