If you are in crisis or need immediate help, please call 988 (Suicide & Crisis Lifeline) or 911.

This page is for platform support and general inquiries. It is not a substitute for professional mental health emergency services.

How can we help you?

Search our knowledge base or browse categories below to find answers, submit a ticket, or connect with our support team.

Browse by Topic

Account & Login

Reset passwords, update email, verify identity, and manage subscription settings.

Billing & Subscriptions

Update payment methods, view invoices, cancel plans, and request refunds.

Therapy & Sessions

Schedule appointments, reschedule, connect with your therapist, and access session notes.

Technical Support

Report bugs, troubleshoot app issues, sync problems, and platform outages.

Community & Groups

Join support circles, report inappropriate content, and manage group settings.

Crisis Resources

Find local mental health resources, crisis hotlines, and safety planning tools.

Frequently Asked Questions

How do I schedule or reschedule a therapy session?
Log in to your dashboard, navigate to "My Appointments," and select "Book New Session" or "Reschedule." You'll see available slots matching your therapist's schedule. Changes made 24+ hours in advance are free; last-minute changes may incur a cancellation fee per our policy.
Is my therapy data and personal information secure?
Absolutely. SereneMind uses end-to-end encryption for all messages, video sessions, and stored data. We are fully HIPAA compliant and undergo regular third-party security audits. You can delete your account and all associated data at any time from Settings > Privacy.
Can I change my therapist if I don't feel connected?
Yes. Your progress is the priority. Go to your profile settings and select "Switch Therapist." You'll complete a brief preference form, and our matching team will assign a new licensed professional within 24–48 hours at no extra cost.
Do you accept insurance or offer financial aid?
We currently accept major insurance providers including Aetna, Cigna, and UnitedHealthcare. Please verify coverage in the Billing section or contact our support team. We also offer a sliding-scale subsidy program for qualifying individuals.
What should I do if the app crashes during a meditation session?
Try force-closing the app and reopening it. Ensure you're running the latest version from your app store. If the issue persists, clear your cache in device settings or submit a bug report via Technical Support with your device model and OS version.

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Email Support

We typically respond within 2-4 hours.

support@serenemind.com

Phone Support

Mon–Fri, 9 AM – 6 PM EST

+1 (800) 555-1234