Returns & Exchanges

Shop with confidence. We make returns and exchanges simple, fast, and hassle-free.

Return Window & Eligibility

We want you to love every purchase. If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.

Note: Items must be unused, in original packaging, and accompanied by a valid receipt or order confirmation email.

What Qualifies for a Return?

  • Items received in damaged, defective, or incorrect condition
  • Products that don't match the online description or images
  • Changes of mind (subject to original condition requirements)

How to Initiate a Return

Returning an item is quick and straightforward. Follow these three steps:

1

Request a Return

Log in to your account, go to "Order History," select the item, and click "Start Return."

2

Pack & Ship

Print the prepaid return label, securely pack the item, and drop it at any authorized carrier location.

3

Get Your Refund

Once received and inspected, refunds are processed within 3-5 business days.

Refund Information

Refunds are issued to the original payment method. Processing times vary by provider:

  • Credit/Debit Cards: 5-10 business days
  • ShopVista Wallet: 24-48 hours
  • PayPal/Digital Wallets: 3-5 business days
Shipping Costs: Return shipping is free for defective or incorrect items. For change-of-mind returns, a nominal $4.99 fee applies unless you have Premium membership.

Exchange Process

Need a different size, color, or variant? We'll happily exchange it.

When initiating your return, select "Exchange" instead of "Refund." Choose your replacement item from our available inventory. We'll ship the new item as soon as we receive the original, or immediately if stock allows. Price differences will be charged or refunded accordingly.

Items That Cannot Be Returned

For hygiene, safety, or regulatory reasons, the following items are final sale:

  • Opened cosmetics, skincare, and personal care products
  • Underwear, swimwear, and intimate apparel
  • Custom-made, personalized, or engraved products
  • Digital downloads, software licenses, and gift cards
  • Perishable goods and groceries

International Returns

Customers outside the US/EU can initiate returns through the same portal. Please note that international return shipping costs are the customer's responsibility unless the item is defective or incorrect. Customs duties on returned international items are non-refundable by ShopVista.

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