Seller Terms of Service
1. Introduction
Welcome to ShopVista ("Platform," "we," "us," or "our"). These Seller Terms of Service ("Terms") constitute a legally binding agreement between you ("Seller," "you," or "your") and ShopVista, Inc. regarding your participation as a third-party seller on our e-commerce marketplace.
By creating a Seller account, listing products, or engaging in transactions on ShopVista, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Prohibited Items Policy, and our Privacy Policy.
2. Account Registration & Security
To sell on ShopVista, you must register for a Seller account. You represent and warrant that:
- You are at least 18 years of age or have the legal capacity to enter into binding contracts.
- You are authorized to offer the products you list for sale.
- You provide accurate, current, and complete registration information, including tax identification numbers and banking details for payouts.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
3. Prohibited Items
You agree not to list, sell, or ship any items that are illegal, regulated, or prohibited under ShopVista policies. Prohibited categories include, but are not limited to:
- Illegal substances, weapons, or explosives.
- Counterfeit, replica, or stolen goods.
- Human remains or body parts.
- Adult content or sexually explicit materials.
- Endangered species products.
- Hazardous materials.
Violation of this section may result in immediate suspension of your account and forfeiture of funds to comply with legal obligations.
4. Listing & Pricing
You are solely responsible for the accuracy of your product listings. Each listing must include:
- A clear, accurate title and description.
- High-quality images that represent the actual product.
- Correct condition indicators (New, Used, Refurbished).
- A price that reflects your actual selling price, excluding shipping.
You may not manipulate search rankings, artificially inflate prices, or engage in bait-and-switch tactics.
5. Order Fulfillment & Shipping
Upon receiving an order, you agree to:
- Process the order within the timeframe specified in your listing (default: 2 business days).
- Ship the item using a tracked carrier and upload the tracking number within 24 hours of dispatch.
- Ensure the item is securely packaged to prevent damage during transit.
- Communicate promptly with the buyer regarding any delays.
Failure to meet performance metrics may result in listing suppression or account review.
6. Fees & Payments
ShopVista charges fees for platform services. Current fee structure:
| Fee Type | Rate | Description |
|---|---|---|
| Commission Fee | 8% - 15% | Based on product category. |
| Payment Processing | 2.9% + $0.30 | Standard card processing fee. |
| Listing Fee | $0.20 | Per item listed (waived if sold). |
Fees are deducted automatically from the transaction total. Payouts are transferred to your registered bank account on a bi-weekly basis, subject to a 7-day hold for new sellers.
7. Returns & Refunds
All sellers must accept returns in accordance with ShopVista's Buyer Protection Policy. Generally:
- Buyers may initiate a return within 30 days of delivery.
- Items must be returned in the same condition as received.
- Sellers must issue refunds within 5 business days of receiving the returned item.
- Sellers are responsible for return shipping costs unless the return is due to seller error (e.g., wrong item sent).
Abusive return behavior or refusal to honor valid returns will result in account penalties.
8. Intellectual Property
You retain ownership of your product listings, images, and content. By posting on ShopVista, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content solely for the purpose of operating the Platform.
You warrant that your content does not infringe on the trademarks, copyrights, or other intellectual property rights of any third party. We will cooperate with DMCA takedown notices and may remove content that violates these rights.
9. Liability & Indemnification
Limitation of Liability: ShopVista shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including lost profits or data loss.
Indemnification: You agree to indemnify and hold harmless ShopVista, its officers, and affiliates from any claims, damages, or expenses arising from your violation of these Terms, your products, or your interactions with buyers.
10. Termination & Suspension
We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms. Upon termination:
- Your access to the Seller dashboard will be revoked.
- All active listings will be removed.
- Outstanding payouts will be released after a review period (up to 60 days) to cover potential refunds or chargebacks.
11. Changes to Terms
ShopVista may update these Terms from time to time. We will notify you of material changes via email or Seller Dashboard notification at least 30 days prior to the effective date. Continued use of the Platform constitutes acceptance of the updated Terms.
12. Contact Us
If you have questions regarding these Seller Terms, please contact our Merchant Support team:
- Email: support@shopvista.com
- Phone: 1-800-SHOP-VISTA (Mon-Fri, 9AM-5PM EST)
- Address: ShopVista, Inc., Seller Relations, 123 Commerce Blvd, Tech City, TC 94000