๐Ÿ“‹ Client Guide

Preparing Your Home for SparkleClean

A quick guide to help you get the most out of your cleaning service. Proper preparation ensures efficiency, safety, and a sparkling result.

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๐Ÿ  Essential Preparation

Secure Valuables

Please put away jewelry, cash, important documents, and electronics before our team arrives.

Pet Safety

Ensure pets are secured in a safe room or taken out for the duration of the cleaning to avoid stress.

Clear Pathways

Move cars from the driveway if needed and ensure gate codes are accessible.

Provide Access

Leave a key in the lockbox, under the mat, or provide entry instructions in your booking notes.

๐Ÿงน Room-by-Room Checklist

Kitchen Counters

Please remove clutter, dishes, and personal items from countertops and tables.

Laundry Hamper

We can fold laundry upon request, but please put dirty clothes in the hamper first.

Floor Surfaces

Pick up items from the floor to ensure we can vacuum and mop effectively.

Bathroom Toiletries

Remove medicines, razor blades, and personal care items from counters and shelves.

โœจ Special Requests

Fridge/Freezer Empty?

If you want the inside cleaned, please remove all food items beforehand.

Focus Areas Noted?

Add specific areas of focus (e.g., "scrub grout", "clean microwave") in your booking notes.

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Eco-Friendly Products

We bring all necessary supplies, including safe, eco-friendly cleaning products. No need to prep your own chemicals.

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Insurance & Bonding

Your home is protected. We are fully insured and bonded for your peace of mind while we work.

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Real-Time Updates

Get notified when our team arrives and completes the job. Stay connected via our app or text.

Frequently Asked Questions

Do I need to be home during the cleaning? +
No, many clients choose not to be home. As long as we have clear access instructions and parking, we can clean while you're out. Just ensure valuables are secured and pets are safe.
What should I do if I have a lockbox or smart lock? +
Please enter the code or key location details in the "Special Instructions" section of your booking. We recommend using a lockbox for recurring cleanings.
Can I request specific cleaning products? +
Yes! We prefer to use our eco-friendly professional products, but if you have allergies or brand preferences, please let us know when booking and we'll bring them.
How much should I tip? +
Tipping is not required but is appreciated. A standard tip is 15โ€“20% of the service cost. You can add a tip digitally after the cleaning is complete.

Have Questions About Prep?

Our team is here to help. Contact us before your scheduled cleaning for any specific concerns.