How can we help you?
Search our knowledge base or browse topics below to find answers to your questions.
Browse by Topic
Account & Profile
Manage your login, preferences, and profile settings
Billing & Payments
Subscriptions, invoices, refunds, and payment methods
Playback & Streaming
Fix buffering, quality, and compatibility issues
Live Events & Tickets
Order management, venue info, and event updates
Privacy & Security
Data protection, parental controls, and safe browsing
Technical & API
Developer docs, integrations, and system requirements
Frequently Asked Questions
Go to Account Settings > Billing > Change Plan. Select your desired tier, confirm your payment method, and the change will apply immediately. Prorated charges will be handled automatically on your next billing cycle.
Buffering is usually caused by slow internet connections or high background usage. We recommend at least 5 Mbps for HD and 25 Mbps for 4K. Try closing other tabs, restarting your router, or switching to a wired connection for optimal performance.
Click the chat icon in the bottom-right corner to start a live conversation with our support team. We're available 24/7 for urgent issues. You can also email support@starwave.com or call our help desk at +1 (555) 890-1234.
Yes, refunds are available up to 48 hours before the event start time. Go to My Tickets > Select Event > Request Refund. Processing takes 5-10 business days depending on your payment provider.
Navigate to Profile > Parental Controls. You can create PIN-protected profiles, restrict content by rating, disable purchases, and limit screen time. Changes apply instantly across all linked devices.