Table of Contents
1. Introduction
That Is A Q ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity.
By accessing or using our services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our platform immediately.
2. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
a. Personal Information You Provide
- Name, email address, phone number, and mailing address
- Company name and job title
- Project requirements, feedback, and communications
- Payment and billing information (processed securely via third-party providers)
b. Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, time spent, and navigation patterns
- Referring URLs and clickstream data
c. Information from Third Parties
We may receive additional information about you from trusted partners, such as analytics providers, marketing partners, or public databases, and combine it with data we've collected.
3. How We Use Your Information
We use the information we collect to:
- Deliver, maintain, and improve our products and services
- Process transactions and send related information (e.g., invoices, confirmations)
- Respond to comments, questions, and support requests
- Send technical notices, updates, security alerts, and administrative messages
- Conduct analytics, research, and internal operations
- Comply with legal obligations and enforce our terms
5. Data Security & Retention
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits.
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access & Portability: Request a copy of your personal data in a structured, machine-readable format
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request erasure of your data, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails
- Restriction & Objection: Limit or object to certain processing activities
To exercise these rights, contact us using the information provided in Section 11. We will respond within 30 days, in compliance with applicable privacy laws (including GDPR and CCPA).
8. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these external platforms. We encourage you to review their respective privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after modifications constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
That Is A Q — Privacy & Compliance Team
Email: privacy@thatisaq.com
Address: Innovation District, Tech Hub Blvd, Suite 400, San Francisco, CA 94107
Response Time: We aim to respond to all privacy inquiries within 5 business days.