Warranty & Service

Warranty Coverage

Built to Last, Backed by Experts

Every Verdantix installation comes with comprehensive warranty protection and ongoing performance guarantees.

Standard Coverage

2-year comprehensive warranty on all solar panels, inverters, and mounting hardware. Covers manufacturing defects and premature degradation.

Extended Protection

Optional 5-year extended warranty covering battery storage systems, smart inverters, and micro-grid controllers with rapid replacement guarantees.

Labor & Parts

All warranty claims include free labor, diagnostic visits, and part replacements. No hidden fees or third-party markup charges.

Performance Guarantee

Systems are guaranteed to meet projected output within 95% efficiency. Underperformance triggers free optimization or component upgrades.

Component	Standard Warranty	Extended Coverage	Performance Guarantee
Photovoltaic Panels	20 Years	25 Years	Yes
Inverters & Controllers	5 Years	10 Years	Yes
Battery Storage Units	2 Years	8 Years	Yes
Mounting & Structural	10 Years	15 Years	N/A
Smart Monitoring Hardware	3 Years	5 Years	Yes

Service Plans

Choose Your Support Level

Flexible maintenance packages designed to minimize downtime and maximize your return on sustainable investment.

Standard Care

$499/year

Essential maintenance and monitoring for residential & small commercial installations.

Annual physical inspection
Remote system monitoring
Priority email support
Performance health reports
Software/firmware updates

Premium Shield

$999/year

Comprehensive coverage with proactive maintenance and rapid response for mid-sized facilities.

Bi-annual physical inspections
24/7 remote diagnostics
Same-week service dispatch
Free panel cleaning (2x/year)
Dedicated account manager
Quarterly efficiency audits

Enterprise

Custom/year

Tailored SLAs, on-site technical teams, and white-glove management for large-scale deployments.

Quarterly site visits & optimization
4-hour emergency response SLA
Dedicated field engineer
Unlimited cleaning & maintenance
Custom reporting & ESG integration
Spare parts on-site inventory

How to Claim

Simple Warranty & Service Requests

Our streamlined process ensures fast approvals and minimal disruption to your operations.

Submit Request

Log into your Verdantix portal or call our support line. Provide your installation ID and describe the issue.

Expert Review

Our technical team validates coverage within 24 hours and schedules diagnostics or part dispatch.

Resolution & Report

Certified technicians complete repairs or replacements. You receive a detailed service & warranty closure report.

Frequently Asked Questions

Common Warranty & Service Queries

If your system produces less than 95% of the projected output, our Performance Guarantee triggers a free diagnostic audit. We will calibrate, clean, or replace faulty components at no cost until efficiency targets are restored.

Standard manufacturing defects are covered. Extreme weather, hail, or lightning damage requires our optional Environmental Protection Add-on or can be processed through your property insurance. We provide certified damage assessment reports to expedite insurance claims.

Yes. All Verdantix warranties are fully transferable to new property owners. Simply submit a Transfer of Ownership form through your portal, and we will update the coverage details at no additional cost.

Response times depend on your service plan: Standard (5-7 business days), Premium (48-72 hours), and Enterprise (within 4 hours for critical failures). Remote diagnostics are available 24/7 for all plans.

Coverage may be voided if unauthorized third parties perform repairs, if the system is modified without approval, or if routine maintenance is skipped for more than 18 months. Always use certified Verdantix technicians for any system alterations.

Warranty & Service Support